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Lead and develop the maintenance function to ensure all IKEA facilities operate safely, efficiently, and in line with our standards. Take responsibility for the performance and reliability of all building systems and related software, while driving preventive and corrective maintenance strategies. Supervise and guide the maintenance team and service providers, ensuring compliance with procedures, policies, and contractual agreements. Actively contribute to creating a safe, sustainable, and customer-friendly environment by aligning maintenance activities with IKEA’s business goals and values.
Job Responsibility:
Lead and develop the maintenance function to ensure all IKEA facilities operate safely, efficiently, and in line with our standards
Take responsibility for the performance and reliability of all building systems and related software, while driving preventive and corrective maintenance strategies
Supervise and guide the maintenance team and service providers, ensuring compliance with procedures, policies, and contractual agreements
Actively contribute to creating a safe, sustainable, and customer-friendly environment by aligning maintenance activities with IKEA’s business goals and values
Secure a safe, welcoming, and well-maintained environment for customers, visitors, and co-workers at all times ensuring compliance with IKEA standards and local regulations
Lead and develop the maintenance team, ensuring the right number of competent co-workers are in the right place at the right time, fully trained and empowered to perform their duties
Lead and influence maintenance operations within a matrix organization, providing functional guidance and expertise to store-level teams without direct reporting lines
Oversee all maintenance activities for buildings, property, fixtures, and equipment—including mechanical, electrical, plumbing, electronics, carpentry, and painting—delivering work to IKEA standards
Plan and implement preventive and corrective maintenance programs, ensuring timely execution and accurate reporting to keep our facilities performing at their best
Manage maintenance contracts and service providers, ensuring compliance with agreed scopes of work and IKEA policies, while supervising quality and efficiency
Take responsibility for maintenance budgets by forecasting needs, preparing annual plans, monitoring costs, and taking corrective actions when required
Maintain accurate documentation of operations, including inventory levels, material supply, spare part stocks, work performed, and status updates
Drive team development and succession planning to build a strong, future-ready maintenance organization
Actively identify potential issues and implement solutions before they escalate, always looking for smarter ways to work
Align maintenance activities with store and department action plans, contributing to overall business goals
Promote IKEA’s social and environmental commitments, integrating sustainability into maintenance practices and inspiring your team to do the same
Ensure compliance with all safety, security, and emergency response procedures, and report any breaches promptly
Adhere to IKEA supply chain and security policies, maintaining transparency and accountability in all operations.
Requirements:
Previous experience working in a maintenance department or a similar technical environment
Comfortable with change and highly flexible, adapting easily to new priorities and ways of working
Strong ability to collaborate and contribute within a team, building trust and sharing knowledge
Good communication skills, with the ability to express ideas clearly and effectively in English
Skilled at prioritizing and organizing work to make the best use of time and resources, even in a fast-paced environment
Ability to work together in a team, with flexibility to work in any of the IKEA facilities in Kuwait.