Maintenance Team Leader Job at Social Value Portal Ltd (London)

Maintenance Team Leader

Social Value Portal Ltd

Location:
United Kingdom , London

Category:
Real Estate

Contract Type:
Not provided

Salary:

48000.00 - 53000.00 GBP / Year

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Job Description:

This is a pivotal leadership role with full operational responsibility for responsive repairs, compliance, asset management, capital works delivery, contractor performance, and regulatory assurance. Reporting directly to an operational leader, this role combines technical expertise with strategic oversight and people management. This position offers the chance to take ownership of a comprehensive maintenance and asset management function, ensuring properties remain safe, compliant, and maintained to a high standard, while driving continuous service improvement and regulatory excellence. You will operate at both operational and strategic levels, ensuring compliance with statutory requirements, regulatory standards, and organisational KPIs.

Job Responsibility:

Lead the delivery of the Asset Management Programme, ensuring effective lifecycle planning and long-term investment strategies
Oversee stock condition surveys and maintain accurate property data to inform capital planning
Develop and implement preventative maintenance strategies to reduce reactive repairs
Drive value for money across maintenance contracts and service delivery
Ensure systems are in place to monitor and improve performance against regulatory consumer standards
Oversee day-to-day maintenance operations and ensure works are completed within agreed SLAs
Undertake post-inspections of works exceeding £1,400 to ensure quality and compliance
Conduct void inspections and sign-off to minimise turnaround times and revenue loss
Act as escalation point for complex repairs cases
Participate in and manage the emergency out-of-hours escalation service
Take full responsibility for statutory compliance across Gas Safety, Fire Safety, Electrical Safety, Legionella monitoring and control, Asbestos management plans, Lift servicing and LOLER compliance, Health & Safety legislation applicable to social housing
Ensure robust audit trails, compliance tracking systems, and regulatory reporting mechanisms are maintained to inspection-ready standard
Lead refurbishment and improvement projects (internal and external domestic works)
Manage external contractors on site, ensuring quality, safety, and adherence to specification
Oversee cyclical maintenance and major works programmes
Contribute to procurement exercises including tender preparation and contractor evaluation
Monitor contractor KPIs and implement performance management where required
Manage and mitigate housing disrepair claims in collaboration with legal teams
Ensure all Stage 1 and Stage 2 complaints are investigated and responded to within target
Respond to Member enquiries professionally and within agreed timescales
Identify and manage operational risk within the maintenance function
Work alongside Senior Management in planning, managing, and monitoring the maintenance and asset management budget
Ensure accurate forecasting and cost control across programmes
Produce detailed KPI and performance reports for Board and senior leadership
Analyse data trends to identify service improvement opportunities
Direct line management of two Customer Service Officers within the maintenance team
Develop team capability and performance standards
Liaise effectively with tenants, contractors, Board members, and senior stakeholders
Promote a strong customer-focused culture within the service

Requirements:

Extensive experience in social housing maintenance or asset management
Strong working knowledge of statutory compliance frameworks
Demonstrable experience managing contractors and capital works projects
Experience handling disrepair claims and complex complaints
Budget management and financial monitoring experience
Strong data analysis and reporting capability
Leadership experience within a property or maintenance environment
Excellent communication and stakeholder management skills

Nice to have:

Relevant qualification in Building Surveying, Construction, Property Management, or Asset Management
NEBOSH / IOSH certification
Knowledge of social housing regulatory standards and consumer standards

Additional Information:

Job Posted:
March 22, 2026

Employment Type:

Fulltime

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