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Maintenance Support Specialist

United States 85000.00 - 100000.00 USD / Year · Job Posted February 21, 2026
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Job Description

The Facilities Maintenance Specialist provides support to Corporate and Franchise Stores, In House Maintenance Techs, and Vendors through multiple channels, including telephone, email, and ServiceNow tickets. The department provides 24-7/365 support for the stores.

Job Responsibility

  • Utilize ServiceNow to create, track, and research incidents and work orders
  • Provide level 1 troubleshooting for equipment both on and off the network
  • Proactively monitor networked equipment, including food, beverage, fuel, and HVAC equipment
  • Follow all environmental and safety regulations in regard to fuel use at store
  • Answer incoming phone calls from stores, technicians and vendors
  • Process rejected Work Orders in a timely fashion
  • Research charge disputes
  • Respond to email requests from outside departments, stores, and vendors
  • Create bulk work orders by request
  • Research and correct Work Orders that fail due to incorrect categorization, location, etc.
  • Submit suggestions to improve team knowledge base
  • Take professional development classes as directed by leadership
  • Provide onsite support to stores in the neighboring area once per quarter
  • Work overtime as needed
  • Work evenings, nights, weekends, and holidays via a set schedule

Requirements

  • High School Diploma/GED
  • Customer obsessed mentality
  • Ability to conduct company business in a professional and ethical manner
  • Ability to communicate troubleshooting procedures to a non-technical audience
  • Understanding of basic computer functions
  • Experience with Word, Excel, and other Microsoft Office applications
  • Willingness to work through communication barriers

Nice to have

  • Knowledge of ServiceNow
  • Bilingual

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