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Maintenance Support Specialist

7-eleven.com Logo

7-Eleven, Inc

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Location:
United States

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Contract Type:
Not provided

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Salary:

85000.00 - 100000.00 USD / Year

Job Description:

The Facilities Maintenance Specialist provides support to Corporate and Franchise Stores, In House Maintenance Techs, and Vendors through multiple channels, including telephone, email, and ServiceNow tickets. The department provides 24-7/365 support for the stores.

Job Responsibility:

  • Utilize ServiceNow to create, track, and research incidents and work orders
  • Provide level 1 troubleshooting for equipment both on and off the network
  • Proactively monitor networked equipment, including food, beverage, fuel, and HVAC equipment
  • Follow all environmental and safety regulations in regard to fuel use at store
  • Answer incoming phone calls from stores, technicians and vendors
  • Process rejected Work Orders in a timely fashion
  • Research charge disputes
  • Respond to email requests from outside departments, stores, and vendors
  • Create bulk work orders by request
  • Research and correct Work Orders that fail due to incorrect categorization, location, etc.
  • Submit suggestions to improve team knowledge base
  • Take professional development classes as directed by leadership
  • Provide onsite support to stores in the neighboring area once per quarter
  • Work overtime as needed
  • Work evenings, nights, weekends, and holidays via a set schedule

Requirements:

  • High School Diploma/GED
  • Customer obsessed mentality
  • Ability to conduct company business in a professional and ethical manner
  • Ability to communicate troubleshooting procedures to a non-technical audience
  • Understanding of basic computer functions
  • Experience with Word, Excel, and other Microsoft Office applications
  • Willingness to work through communication barriers

Nice to have:

  • Knowledge of ServiceNow
  • Bilingual

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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