Maintenance Shift Engineer Job at Marriott Bonvoy (London)

Job Responsibility

Respond and attend to guest repair requests
Fix minor plumbing problems such as unclogging drains, plunging toilets, and repairing leaky spigots and faucets
Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls
Perform preventative maintenance on tools and equipment, including cleaning and lubrication
Maintain daily logs of operation, maintenance, and safety activities
Communicate with guests/customers when necessary to resolve maintenance issues
Report work related accidents or other injuries immediately upon occurrence to manager/supervisor
Follow company and department safety and security policies and procedures
Follow Hazardous Material Management Program procedures
Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures
Follow property specific procedures for handling emergency situations
Identify and correct unsafe work procedures or conditions
Protect the privacy and security of guests and coworkers
Maintain confidentiality of proprietary materials and information
Protect company tools, equipment, machines, or other assets
Address guests' service needs in a professional, positive, and timely manner
Provide assistance to individuals with disabilities
Welcome and acknowledge each and every guest
Actively listen and respond positively to guest questions, concerns, and requests
Communicate with customers when necessary to resolve maintenance issues
Use the Lockout/Tagout system before performing any maintenance work
Ensure that all flammable materials are stored in OSHA and EPA approved containment devices
Carry all equipment (e.g., keys, phones, pager, tools, radio)
Identify, locate, and operate all shut-off valves for equipment
Fix minor plumbing problems using appropriate techniques

Requirements

Respond and attend to guest repair requests
Fix minor plumbing problems such as unclogging drains, plunging toilets, and repairing leaky spigots and faucets
Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls
Perform preventative maintenance on tools and equipment, including cleaning and lubrication
Maintain daily logs of operation, maintenance, and safety activities
Communicate with guests/customers when necessary to resolve maintenance issues
Follow all company and safety and security policies and procedures
Report maintenance problems, safety hazards, accidents, or injuries
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests' service needs
Assist individuals with disabilities
Speak with others using clear and professional language
Develop and maintain positive working relationships with others
Listen and respond appropriately to the concerns of other employees
Ensure adherence to quality expectations and standards
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Visually inspect tools, equipment, or machines
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
Move up and down stairs, service ramps, and/or ladder
Grasp, turn, and manipulate objects of varying size and weight
Report work related accidents or other injuries immediately upon occurrence to manager/supervisor
Follow company and department safety and security policies and procedures
Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc.
Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures
Follow property specific procedures for handling emergency situations
Identify and correct unsafe work procedures or conditions
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines
Complete appropriate safety training and certifications to perform work tasks
Protect the privacy and security of guests and coworkers
Maintain confidentiality of proprietary materials and information
Protect company tools, equipment, machines, or other assets
Address guests' service needs in a professional, positive, and timely manner
Provide assistance to individuals with disabilities
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting
Actively listen and respond positively to guest questions, concerns, and requests
Speak to guests and co-workers using clear, appropriate and professional language
Exchange information with other employees using electronic devices
Talk with and listen to other employees to effectively exchange information
Support all co-workers and treat them with dignity and respect
Develop and maintain positive and productive working relationships with other employees and departments
Partner with and assist others to promote an environment of teamwork and achieve common goals
Comply with quality assurance expectations and standards
Use the Lockout/Tagout system before performing any maintenance work
Ensure that all flammable materials are stored in OSHA and EPA approved containment devices
Carry all equipment (e.g., keys, phones, pager, tools, radio) in order to maintain preparedness
Identify, locate, and operate all shut-off valves for equipment
Communicate with customers when necessary to resolve maintenance issues
Fix minor plumbing problems such as unclogging drains, plunging toilets, and repairing leaky spigots and faucets using appropriate techniques

What we offer

Discounted room nights & food and beverage
Complimentary laundry
Free meals on duty
Access to fabulous and flexible benefits
Eligible for Accommodation Service Charge
World class training and development programmes
National and internal promotion opportunities

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Maintenance Shift Engineer

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