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Maintenance & Repairs Coordinator

United Kingdom, Tunbridge Wells Employment contract 28000.00 - 30000.00 GBP / Year · Job Posted November 19, 2025
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Job Description

This role is to engage and allocate work to all sub contractors to the business, working efficiently to ensure all work is completed within set time frames and teams are compliant. The organization delivers responsive, high-quality maintenance and repair services to residents, ensuring homes are safe, well-maintained, and meet the standards that customers deserve.

Job Responsibility

  • Acts as the main point of contact for all subcontractors delivering maintenance, repairs, and project work
  • Coordinates onboarding and inductions, ensuring all documentation, insurance, and accreditation's are current
  • Maintains and updates the subcontractor database with accurate, compliant information
  • Supports the allocation and scheduling of work orders based on performance, capacity, and location
  • Ensures works are allocated correctly and subcontractors receive all necessary details for each job
  • Responds promptly to updates received via mailboxes, portals, and planners, ensuring tasks are completed within target timescales to meet KPIs
  • Builds strong working relationships with subcontractors, internal teams, and residents
  • Provides operational teams with timely updates on subcontractor availability, performance, and any issues
  • Promotes a culture of partnership, accountability, and continuous improvement
  • Works closely with Supervisors and Managers to review diaries and optimise service delivery
  • Assists with complaints investigations and responds effectively to queries from tenants, staff, and residents
  • Liaises with clients to keep all relevant databases up to date
  • Helps collate supply and material information from approved suppliers and records cost data accurately
  • Maintains a proactive approach and supports colleagues with additional duties as needed to ensure smooth operations

Requirements

  • Detail-oriented and organised
  • Excellent multitasking skills
  • Strong communicator who can build relationships with suppliers and team members
  • Proficient in Microsoft Office
  • Proactive problem-solver who can think on their feet
  • Can work efficiently in a fast-paced role
  • Experience in similar role such as scheduling, coordinating, planning or maintenance support

What we offer

  • 25 days holiday, increasing to 28 days at 5-years of service and 30 days at 10-years' service
  • Pay review every year
  • Up to £3,000 colleague referral fee
  • Contributory pension scheme with 4% to 10% matched contributions
  • Life Insurance
  • 24/7 Digital GP service and counselling helpline (including face to face sessions)
  • Free eye test voucher annually and contribution towards glasses
  • Free annual flu jab
  • Two volunteer days per year
  • Extensive annual staff wellbeing programme of events
  • Career development and vocational training opportunities
  • Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
  • Annual flu vaccinations
  • Access to an extensive range of corporate discounts on shopping travel, & days out
  • Social events, including rounders, festive Fridays and lunch time walking
  • Travel loan
  • Long service awards
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