Maintenance Operative

• Physically review all reported resident maintenance cases via the Resident Portal/ App and verify whether a defect or a maintenance case, arranging access with residents, and taking necessary action to resolve and close as appropriate
• Updating the status of maintenance cases on the CRM platform
• Report defects to the in-house Defects Resolution Team
• Report maintenance case updates to the Resident Managers
• Carry out apartment pre-tenancy checks and sign off as 'Market Ready'
• Pre-move out apartment checks and record works required in advance of move-out
• Carry out all apartment refresh works as are required to bring the apartments back to a lettable condition
• Apartment inventories prior to new move-ins and at time of move-out
• In-apartment asset management and control
• Assist with maintaining inventory condition and standards
• Mid-term apartment inspections and apartment Planned Preventative Maintenance (PPM)
• Routine patrols of the developments' communal areas to ensure maintenance standards are well maintained and reporting any issues identified
• Assist with all building compliance requirements related to Health and Safety

• Strong interpersonal skills essential as this is a customer facing role
• must be well presented
• IT literate with experience of using systems to monitor, track and update reported issues essential
• Administration skills a must, previous experience of using a CRM platform required
• Must have the ability to carry out general reactive maintenance
• Trade background ideal but not essential, must be able to carry out general every day maintenance tasks that don't require a specialist and be able to identify where a specialist is required
• A positive mindset and adaptable/ receptive to change in a rapidly expanding business
• A team player

Trade background

• Competitive Salary and Benefits
• minimum callout fee of 2 hours, paid at the hourly rate in these instances