Maintenance Operations Co-op Associate

• Field all inbound maintenance requests from residents via phone, email, and our resident portal
• Triage and prioritize maintenance issues, dispatching our in-house field technicians or third-party contractors as needed
• Manage the scheduling and follow-up of all maintenance tasks to ensure timely and effective resolution
• Maintain accurate records of all work orders, including billing and completion details
• Assist with on-site inspections for apartment turnovers and quarterly property checks, specifically focusing on maintenance and repair needs
• Complete quarterly supply inventory audits to ensure our team has the necessary materials on hand
• Assist with the move-in and move-out process, performing maintenance-focused walkthroughs
• Participate in property operations meetings and projects
• Assist with the onboarding of new triple-decker acquisitions to the portfolio
• Help with the implementation of maintenance-specific policies and procedures

• 1+ years of experience in customer service, hospitality, administration or the trades
• Strong computer and Excel skills (Google Suite experience preferred)
• Excellent communication and interpersonal skills - comfortable communicating over the phone
• Ability to work independently and as part of a team
• Diligent and efficient documentation, task, and schedule management skills

Experience in the real estate or property maintenance industry a plus

• Fully covered commuter passes for bus, subway, boat, or commuter rail
• Competitive paid time off policy
• 13 official company holidays
• Dog-friendly office
• In-office gym
• In-office catering, snack, and beverage program