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We are seeking an experienced Maintenance Manager to oversee the delivery of maintenance services within the social housing sector. The successful candidate will be responsible for managing maintenance operations from mobilisation through to completion, ensuring high-quality service delivery, compliance with regulatory standards, and strong client relationships. A key requirement for this role is a solid working knowledge of NHF Schedule of Rates (SOR), ensuring accurate pricing, cost control, and commercial management across all works.
Job Responsibility:
Manage day-to-day operations of maintenance services, ensuring services are delivered on time, within budget, and to agreed standards
Oversee reactive, planned, and cyclical maintenance programmes
Ensure full compliance with health & safety regulations, company policies, and statutory requirements
Lead, manage, and develop operational teams including supervisors, engineers, and subcontractors
Monitor performance through KPIs and service level agreements (SLAs)
Build and maintain strong relationships with clients, stakeholders, and residents
Handle escalations, complaints, and complex issues professionally and efficiently
Ensure accurate financial management, including forecasting, budgeting, and cost control
Review and validate works using NHF SOR to ensure correct application and commercial accuracy
Identify opportunities for continuous improvement and service efficiency
Prepare and present regular performance and financial reports to senior management and clients
Requirements:
Proven experience as a Maintenance Manager within social housing or property maintenance
Strong working knowledge of NHF Schedule of Rates (SOR)
Demonstrable experience managing reactive and planned maintenance
Solid understanding of commercial and financial management
Knowledge of relevant housing regulations, compliance, and health & safety standards
Excellent leadership and team management skills
Strong client-facing and stakeholder management experience
Ability to analyse data, manage budgets, and drive performance improvements
Proficient in relevant systems and Microsoft Office applications
What we offer:
Referral scheme
Employee Benefits
Private P
Competitive salary
Company vehicle or car allowance
Employee health and leisure plan including free GP, medical, shopping and leisure discounts, virtual Physiotherapy and health checks, gym discount membership
Employee rewards and bonus schemes
Referral scheme
Ongoing training and development
Opportunities for career progression within MNM Property Services