Maintenance Field Supervisor

• Supervises two or more full-time skilled technicians who perform field maintenance, inspection, installation or repairs
• Assigns personnel to shifts and plans daily schedules to provide inspection and testing, service /meter connection installations, valves, hydrants and back flow devices
• Troubleshoot complex maintenance issues and assist with problem resolution
• Maintain accurate records of work orders, materials used, labor hours, and service reports
• Coordinate with operations, vendors, and customers as needed
• Ensure proper use and maintenance of tools, equipment, and company vehicles
• Enforce safety policies and promote a culture of safe work practices
• Manage inventory levels and order necessary materials and supplies
• Participate in emergency response and after-hours support as required
• Oversees the human resource functions of assigned team including hiring and firing, performance appraisals, coaching and counseling team
• Prepares work orders either manually or from a system as required and prepares work related reports, procurement requisitions, charts, graphs and data submittal requirements
• Establishes inspection and maintenance schedules for service lines, replacements and leaks
• Assists in diagnosing and evaluating complex equipment and process failures
• Ensures that consistent field service and quality assurance procedures are followed
• Provides leadership in achieving safety goals
• Proactively manages safety and environmental issues and ensures compliance with Federal and State standards
• Ensures that equipment, field service vehicles and work areas are clean and properly disposes of waste
• May occasionally be called upon to fill in or help handle excess field service demands
• Oversees day-to-day operations
• Initiates and communicates personnel actions
• Models and teaches compliance with all work practices, policies and procedures
• Must follow established operational, process control, safety and emergency response procedures
• Determines the means or process of achieving the objectives established at higher levels
• Specifies and oversees what is done at lower levels
• Is expected to evaluate methods and processes and recommend improvements
• Must be proactive to prevent non-compliances and to act when a challenging situation has the potential for worsening
• Ensures that business initiatives and goals are effectively communicated to employees
• Demonstrates objective listening on a consistent basis and creates and maintains an environment that encourages open communication
• Promotes respect within and outside the work group, teaches and encourages collaborative problem solving and effective working relationships
• Coaches and counsels assigned staff to adhere to values, policies and standards and to improve safety, quality and process reliability in a cost effective manner
• Interfaces daily with other functional areas including Engineering, Quality Control and Purchasing

• At least five years experience in a related position in a similar environment with ability to comprehend all specifications, drawings and manuals
• Lead experience or supervisory training required with understanding of human relations, training, performance evaluation and health and safety
• Vocational training with the ability to read, write and comprehend English (maps, operational, maintenance, safety and quality instructions) and ability to carry out and give verbal and written instructions
• Ability to perform mathematical calculations
• Mechanical aptitude required, with the ability to read, interpret and record data from meters, gauges, panels, computer consoles and other equipment
• Must demonstrate proficiency in the care and use of all site specific, facility required PPE (Personal Protection Equipment), including respirators, gas detectors, confined space equipment, etc.)
• Must demonstrate ability to efficiently inspect, maintain, install and repair any equipment
• Must demonstrate effective skills in troubleshooting, problem solving and team building
• Consistently demonstrates the ability to work well and communicate (verbal and written) with staff, clients, management and the general public
• PC skills and knowledge of word processing, spreadsheet and presentation software for preparing work related reports, charts, graphs and data submittal requirements
• Ability to use computer systems for preparing work orders and purchasing requisitions
• Must demonstrate ability to work in a team environment and willingness to assume additional or new responsibilities readily
• Must be able to serve rotational 24-hour emergency on-call if required by site
• Demonstrated commitment to compliance with applicable laws and regulations, the Company’s Code of Business Conduct and other Company policies and procedures
• Minimum water/wastewater license as required by regulatory agencies at site. Must demonstrate knowledge of current and pending water treatment standards, regulations and federal, state and local laws and codes
• Must have and maintain a valid cross-connection certification if required at site
• Must possess a valid driver’s license CDL (commercial license and heavy equipment operator license is desirable) and a safe driving record
• Employee Orientation, Departmental Operating Procedures, Safety, OSHA and Quality Training
• Supervisory training. Financial / Budget and Performance Management training
• Must stay abreast of advancements in technology and systems related to field service operations

Commercial license and heavy equipment operator license is desirable

• Paid time off policies
• health, dental, vision, life insurance
• savings accounts
• tuition reimbursement
• paid volunteering
• employer sponsored 401(k) plan