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Maintenance, Facilities and H&S Manager

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Lush

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Location:
France , Paris

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

40000.00 - 50000.00 EUR / Year
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Job Description:

As our Maintenance, Facilities and H&S Manager, you will hold a pivotal role in ensuring the safety, compliance, and smooth day-to-day running of 47 stores, our Paris head office, and our digital fulfilment centre across France, Belgium, and Luxembourg. Leading a team of two coordinators, you will balance technical maintenance and leasehold obligations with a rigorous focus on QHSE and Health & Safety regulations. From managing preventive maintenance contracts and risk assessments (DUERP) to overseeing office logistics and travel for our creative teams, you will be the driving force behind a "5-star" environment for our staff and customers alike.

Job Responsibility:

  • Facilities & Maintenance Management: Estate Oversight: Ensure the smooth day-to-day operation and maintenance of 47 stores across France, Belgium, and Luxembourg, including the Paris Head Office and Digital Fulfilment centre
  • Preventive Strategy: Manage all preventive maintenance contracts (HVAC, plumbing, electrical, etc.) and lead the resolution of emergency repairs to minimise impact on trade
  • Leasehold Compliance: Monitor and execute repair obligations in line with lease agreements, ensuring cost-effectiveness and high standards of workmanship
  • Process Improvement: Create and update internal maintenance procedures and regulatory documentation to train and support store management teams
  • Health, Safety & QHSE (Quality, Health, Safety, Environment): Regulatory Leadership: Act as the QHSE lead for France, ensuring all sites provide a safe environment in accordance with local labour laws and accessibility regulations
  • Risk Management: Lead the creation and management of the DUERP (Document Unique d'Évaluation des Risques Professionnels) for all French sites
  • Audit Coordination: Organise and oversee mandatory visits from controlling bodies (e.g., Bureau Veritas) for fire safety, electrical compliance, and hygiene certificates
  • Accident Analysis: Analyze work-related accidents in partnership with the Works Council and People Experience (HR) to implement preventive measures
  • Office Operations & Logistics: Head Office Management: Oversee day-to-day office logistics, including mail, stationery, cleaning services, and third-party supplier management (catering, etc.)
  • Travel Coordination: Manage travel and accommodation bookings for retail and support teams, as well as external stakeholders like journalists and influencers
  • Retail Support: Provide logistical support for store openings, relocations, and closures, including the procurement of equipment and the sustainable disposal of assets
  • Reporting & Insurance: Environmental Declarations: Collect and submit critical data for official environmental declarations, specifically CITEO (packaging/paper) and OPERAT (energy consumption)
  • Insurance Management: Handle the end-to-end process for accident and property claims, from initial filing to expert visits and compensation follow-ups
  • People Leadership: Team Management: Provide direct leadership, mentorship, and support to two Maintenance, Facilities & Office Coordinators, ensuring high performance and professional development

Requirements:

  • Proven experience managing facilities or operations across a multi-site retail estate (ideally 30+ stores)
  • Experience operating across France and the Benelux region, with an understanding of the differing logistical and cultural landscapes
  • A track record of managing and developing direct reports (Coordinators or Administrators)
  • Significant experience managing preventive maintenance contracts, emergency repairs, and leasehold obligations
  • Experience supporting retail life cycles, including store openings, refits, and closures
  • QHSE Expertise: Deep knowledge of French Health & Safety regulations, specifically the DUERP (Document Unique) and workplace safety standards
  • Familiarity with coordinating visits from controlling bodies like Bureau Veritas and interacting with labor inspections
  • Understanding of French environmental declarations, specifically CITEO (packaging) and OPERAT (energy consumption)
  • Language: Fluency in French and English is essential (written and verbal). Knowledge of Dutch is a significant advantage for the Benelux region
  • The ability to pivot from high-level safety strategy to granular office management tasks (like travel booking or stationery orders)
  • Experience managing budgets, checking store orders, and ensuring "value for money" from third-party contractors
  • A "5-star service" mindset with the ability to build strong relationships with Store Managers, the Works Council, and external influencers
  • Knowledge of handling commercial insurance claims and understanding the maintenance clauses within commercial leases
What we offer:
  • Bonus scheme
  • 30% employee discount on Lush products and Lush Spa treatments
  • We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well
  • 2 days of teleworking per week
  • Mutual insurance 100% covered
  • RTT

Additional Information:

Job Posted:
March 20, 2026

Expiration:
March 24, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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