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Responsible for managing a team in the maintenance and preventative maintenance efforts for an assigned community including the physical aspects of the building’s HVAC, electrical, plumbing, carpentry, painting, major appliances and amenities, including the management of appropriate outside vendors and contractors. Also responsible for managing the housekeeping and janitorial employees and function in the communities. Ensure efforts meet Atria’s operational and safety standards and any applicable laws and regulations.
Job Responsibility:
Responsible for managing a team in the maintenance and preventative maintenance efforts for an assigned community including the physical aspects of the building’s HVAC, electrical, plumbing, carpentry, painting, major appliances and amenities, including the management of appropriate outside vendors and contractors
Also responsible for managing the housekeeping and janitorial employees and function in the communities
Ensure efforts meet Atria’s operational and safety standards and any applicable laws and regulations
Responsibly manages and supervises all maintenance, housekeeping, laundry and janitorial personnel including scheduling, assignment, direction, performance review (including input on pay adjustments), hiring and discipline consistent with Company policy
Implements and monitors programs to maximize revenue, control expense, and improve customer satisfaction
Manages all of the maintenance needs of assigned community to ensure the physical condition of the community and contribute to Atria’s annual business goals
Manages all customer service requests using the Facility One work order system
including prioritization and delegation to assigned staff
Maintain company customer service standards
Follow through to ensure issue is resolved
Manages the apartment home turnover and preventative maintenance programs to maximize the value to the community
Assesses the value of damage to the apartment homes that is charged to departing resident
Assists in the development of the annual maintenance operating budget and manages department expenditures within approved budget
Purchases parts, chemicals, and paint according to our requirements for national account spending
Inspects grounds, buildings and apartment homes on a regular basis to ensure that all physical aspects of the community are fully functional at all times
Inspects and monitors community and apartment homes to ensure housekeeping, janitorial and laundry employees are meeting company standards
Implements, or directs the implementation, of all applicable Atria policies and procedures
Ensures compliance as needed
Negotiates with external maintenance vendors and suppliers as needed
Monitors and enforces contract terms via communication with the Executive Director
Ensures compliance with all federal, state and local laws, specifically Fair Housing regulations
May drive company vehicle from community (only if required by community)
May perform other duties as needed and/or assigned
Requirements:
High school diploma or general education degree (GED)
Three (3) to five (5) years of multi-family property management or other building maintenance experience performing the duties of Maintenance Technician or Maintenance Director
Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division
Solid performance management skills
Demonstrated ability to use independent judgment and discretion
Basic computer skills, ability to using Microsoft Office and ability to operate standard office equipment
Ability to frequently use general maintenance tools, supplies and equipment
Ability to frequently transport up to 60 pounds variable distances, the mobility and flexibility to use required equipment and to access and work in confined spaces or at heights in excess of 8-9 feet
Familiar with all types of surfaces and respective cleaners
Experience in carpet cleaning (all types) and upholstery cleaning
Understands Lock Out/Tag Out procedures
Understands SDS Sheets
Position requires driving responsibilities
Must possess valid driver’s license
Must satisfactorily meet and be in compliance with Atria motor vehicle policy standards