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Welcome to Linley and Simpson, we're known for bringing local knowledge and strong values together, to put people first. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 23 offices and over 350 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property. Due to continue expansion, we're happy to offer you an exciting opportunity to join our dynamic team as a Maintenance Consultant. This is a full-time, permanent position located in Horsforth. The salary for this role is £25,000 annually.
Job Responsibility:
Dealing with tenants, over the telephone and via email, who have a maintenance issue with their property
identify the problem and assess if it requires a contractor to visit or if it is user error
liaising with landlords, tenants and contractors to facilitate a prompt and professional approach to repairs and maintenance keeping all parties fully informed at all times and obtaining all necessary consents
Requirements:
Self-motivated
well organised
experience of working within a customer service environment where you are reactive to customer’s needs
great administrative skills and attention to detail
IT Literacy
problem solving skills
Nice to have:
previous experience in a similar role
basic knowledge of household maintenance issues
What we offer:
Discounts at over 900 retailers via smart spending app
wellbeing centre resources
Employee Assistance Programme with free counselling support sessions
Smart Tech Scheme
Cycle2Work Scheme
enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF
competitive base pay
incentivised commission and performance bonuses
special days and celebrations for length of service