Maintenance Assistant Job at 360 Resourcing Solutions (Newcastle upon Tyne)

Job Description

Maintenance Engineer – Staybridge Suites, Newcastle. At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun. Staybridge Suites ensure every space features a sense of community, comfort and convenience. With a brand ethos of From Home-to-Home, guests feel like they are at home while on the road. Staybridge Suites operate with fewer colleagues than some of the other IHG brands, so staff need to be naturals when it comes to multi-tasking. Here, you need to be friendly, smart, welcoming and professional – focused on getting the basics right, each and every time. If you have an inner drive to love what you do – and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.

Job Responsibility

Assist the Maintenance Manager/Supervisor to carry out planned preventive and reactive maintenance tasks correctly and efficiently ensuring, a safe, clean and working environment for guests, visitors and the team
To maintain Staybridge Suites to a high standard throughout
Carry out short term (reactive) maintenance and repairs affecting guest bedrooms and services as a matter of urgency but adhering to all safety procedures and causing minimum disruption to guests
Respect guests' privacy at all times
Deal with complaints/problems politely and positively and make every effort to resolve them, enlisting the support of the Duty Manager/Line Manager
Liaise daily with all departments and deal appropriately with any maintenance issues raised, giving priority to those issues that compromise Health & Safety and security
Be aware of and operate the hotel security and emergency procedures
Use, operate and store all tools, equipment and materials safely and securely to comply with statutory regulations e.g. COSHH
In the absence of the Maintenance Manager/Supervisor, liaise with contractors on site to ensure that works are completed in compliance with company Health & Safety procedures
Develop good working relationships with regular external contractors
Assist in monitoring energy supply/costs
Assist with checks of maintenance materials, keeping stock levels to the minimum necessary to maintain continuity of service
Bring to the attention of the Maintenance Manager/Supervisor any faults, defects or peculiarities, which may be observed during the course of your work
To update and maintain P.P.M and monitor the work performed on the Preventative Maintenance System and issue monthly maintenance tasks
To ensure that the workshop, plant rooms and all other engineering areas are always clean and in safe condition
Carry out any ad hoc job or task related to the role as specified by senior management

Requirements

Experience in maintenance practices, such as decorating, DIY skills, basic plumbing skills and other practical skills
Good knowledge of health and safety practices
Good communication skills, dealing with contractors and service engineers
Confident and courteous manner
Basic IT skills with Microsoft applications
Good standard of education (GCSE grade C or above or 7 and above)
Good mobility as the role is of a physical nature

What we offer

Competitive salary and package
Exclusive employee discounted rate to IHG and Cycas hotels
Continuous paid training and development opportunities
Free healthcare plan

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