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Maintenance and Performance Manager

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Royal Holloway University of London

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Location:
United Kingdom , Egham

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Category:
-

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Contract Type:
Employment contract

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Salary:

49979.00 - 59125.00 GBP / Year
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Job Description:

Applications are invited for the post of Maintenance and Performance Manager in the Estates Department. The Maintenance Department of Royal Holloway, University of London is a core element of the Estates Directorate managing a wide range of issues and co-ordinating a large team of in-house trades people and external contractors. We are looking to recruit an imaginative and results driven Maintenance and Performance Manager. The post sits within the Estates directorate which is collectively responsible for the effective delivery of a range of services across campus to enhance the student, staff and visitor experience.

Job Responsibility:

  • Assist the Head of Maintenance Services in the continued development of the University’s Campus Maintenance Services Team
  • Advise on MEP and building related issues
  • Set and review service KPIs and SLAs
  • Produce dashboards of service delivery
  • Ensure all policy, procedures and systems of work are legally compliant
  • Drive constant service improvement by setting the standard and managing the quality, performance and delivery of both reactive and planned activity
  • Be the main point of contact for ensuring best practice and Health and Safety policies are adhered to
  • Further develop the operational team including the associated processes and procedures
  • Liaise with the operation of the Service Desk to ensure correct and timely allocations of tasks
  • Deliver a professional, customer and partnership-focused Campus Maintenance Team
  • Ensure the team operates in a coordinated manner for the benefit of the wider University community
  • Report on effectiveness against agreed KPIs, SLAs, and dashboards
  • Participate in the Duty Manager Rota for dealing with out of normal hours emergencies

Requirements:

  • Full working knowledge and experience in the implementation and development of EDI initiatives and policies
  • Experience in the management oversight of DLT and external contractors
  • Experience in setting and reviewing service KPIs and SLAs
  • Experience in producing dashboards of service delivery
  • Experience in ensuring policies, procedures and systems of work are legally compliant
  • Experience in managing the quality, performance and delivery of reactive and planned activity
  • Experience in ensuring best practice and Health and Safety policies are adhered to
  • Experience in liaising with a Service Desk for task allocation and communication
  • Experience in delivering a professional, customer and partnership-focused team
  • Participation in a Duty Manager Rota for out-of-hours emergencies
What we offer:
  • Generous annual leave entitlement
  • Training and Development opportunities
  • Pension Scheme with generous employer contribution
  • Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing
  • Free parking

Additional Information:

Job Posted:
January 08, 2026

Expiration:
January 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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