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360 Resourcing Solutions Logo 360 Resourcing Solutions · Real Estate

Maintenance Administrator

United Kingdom, Derby 25500.00 - 26500.00 GBP / Year · Job Posted February 07, 2026
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Job Description

Welcome to John Shepherd, we're known for moving people forward. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 8 offices across the East and West Midlands and over 100 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property. Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Maintenance Administrator. This is a full-time, permanent position located in one of our offices located around Derby.

Job Responsibility

  • Help coordinate and handle all reactive maintenance that is received from Tenants on a daily basis
  • Control the job from start to finish liaising with Landlords, Tenants and Contractors
  • Effective communication across all channels, these being Landlord, Tenants, Contractors and your JSL Team
  • Use effective note taking using and within our CRM systems

Requirements

  • A natural people person who can connect quickly with people in a genuine way
  • Someone who is driven to succeed and reliable
  • Someone who values integrity as a key value in business
  • A passion for delivering an amazing customer experience
  • Is naturally organised, diligent and a multi tasker
  • Thrives working in a fast paced, target driven environment where no two days are the same
  • Is articulate with strong negotiation skills

What we offer

  • Discounts at over 900 retailers
  • Wellbeing centre with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health
  • Employee Assistance Programme offers free counselling support sessions
  • Annual leave purchase scheme, where you can buy up to an extra 5 days of holiday
  • Smart Tech Scheme
  • Cycle2Work Scheme
  • Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF
  • Special days and celebrations for length of service
  • Pension
  • Funding for professional qualifications
  • Company socials
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