Maintenance Administrator

• Assist the Maintenance Team in providing a best-in-class building and facilities management service for the residential development
• Co-ordinate and support the workload of maintenance teams in delivering the highest quality of customer service whilst ensuring the landlord’s assets are maintained in the most cost-effective and efficient manner
• Support the Maintenance Administration Manager and the Acting Maintenance Manager in day to day running of the Maintenance dept as required
• Oversee the receipt, progression and completion of all maintenance tasks that are allocated to the Maintenance Team
• Co-Ordinating the schedules of the Maintenance Operatives to satisfy the workload in a timely manner
• Oversee the move in / move out process for residents
• Ensuring the highest possible levels of customer service are delivered
• Become competent with the tech / software systems
• Have a full in-depth understanding of the processes required for Resident Maintenance Cases, End of Tenancy checks, Apartment Refresh works, Inventory Management, Asset Tagging management system
• Work with / support other Quintain Living teams to deliver excellent customer service
• Ensure all works are completed within the departmental budgets
• Where required assist the Acting Maintenance Manager and Maintenance Administration Manager with ordering of consumables / materials as required
• Carry out all other activities necessary to support the operations of the dept and the functioning of the office

• Previous demonstrable experience within a similar position and/ or Building Services roles
• with good knowledge and understanding of managing contractors and facilities management contracts
• IT literate with good knowledge of CRM software and skills in all MS Office packages
• Impeccable written and spoken English, excellent organisation skills and concise, meticulous record keeping and time/ priority management
• Resilient, with a sense of urgency and the ability to work well under pressure, applying solutionbased thinking whilst maintaining attention to detail
• Tenacious, self-starter with the ability to prioritise work efficiently and use own initiative and problem-solving skills when situations are presented & react to situations in a calm and professional manner
• Proactive attitude, a real team player, excellent communication and people skills, happy liaising with customers, contractors, and stakeholders via multiple channels providing exemplary customer service
• Ability to adapt to evolving processes and adopt new procedures
• Excellent verbal, written and organisational skills

Competitive Salary and Benefits