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Maintenance Administration Co-ordinator

United Kingdom, Cardiff 26000.00 GBP / Year · Job Posted February 01, 2026
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Job Description

Join a dynamic and customer-focused property management team that takes pride in delivering outstanding service to tenants and landlords alike within the Cardiff area. This is an excellent opportunity for someone with great organisational skills, a proactive mindset, and a passion for keeping things running smoothly behind the scenes. This is a full time onsite position, working hours 9.30am - 5.30pm Monday to Friday and working 2 Saturday mornings per month on a rota basis. This is a rewarding position in a friendly, professional environment where your efforts directly contribute to a positive living experience for tenants and a seamless service for landlords. You'll join a supportive team that values initiative, collaboration, and high standards.

Job Responsibility

  • Act as the first point of contact for maintenance queries from tenants
  • Communicate with landlords regarding repairs, approvals, and property updates
  • Coordinate internal staff and external contractors, including emergency call-outs
  • Monitor job progress, ensuring quality completion and timely delivery
  • Maintain full compliance with all property safety regulations and certification requirements
  • Handle maintenance complaints professionally and effectively
  • Keep detailed records of works, contractor hours, costs, and materials
  • Support lettings and accounts teams with administrative tasks as needed
  • Assist with property inspections, move-ins/outs, and general lettings support
  • Help manage lettings enquiries, arrange viewings, and ensure a smooth process for prospective tenants

Requirements

  • Highly organised
  • Approachable
  • Confident in managing multiple tasks
  • Strong communication skills
  • Problem-solving skills
  • Attention to detail
  • Prior experience in property management, maintenance coordination, or facilities administration is desirable
  • Strong customer service skills
  • Ability to build good relationships

Nice to have

Prior experience in property management, maintenance coordination, or facilities administration

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