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At the Citi Technology Infrastructure (CTI) Global Production Operations we operate multiple services and technologies and are currently seeking a talented person to run our operations within Mainframe technology as a key part of the CTI Enterprise Command Center Operations Team. As the Mainframe Analyst you will run IT Service orientated coverage within Citi infrastructure to reduce or mitigate any actual or potential outage to our supported businesses. This is all done from our state-of-the-art regional Command Center in partnership with the Workflow Coordinators, Staff Managers and the Mainframe Team in cooperation with our other Operations centers located in North and South America, Europe and Asia.
Job Responsibility:
System monitoring using monitoring tools as a reporting system that will lead to issue resolution according to procedures to avoid potential financial losses
Reporting of all issues in business approved event management system according to defined department standards
Repair action coordination, conference call handling, and escalation of not resolved issues to higher management levels
Perform all activities in accordance with procedures to maintain the availability of the service. Any change in environment that deviates from standard procedures BAU, must be performed in accordance with the guidelines in the approved change notification. Any incompatibilities should be escalated and clarified
Reporting to a direct supervisor noticed nonstandard problems that could cause significant financial losses
Provision of professional services to all customers reporting problems outside working hours, Preliminary assessment of these problems and reporting them to the appropriate on duty support teams
Compliance with processes, administration, compliance and attestation within a defined time frame, to ensure that the department complies with the audit and take responsibility for delivering the results
Passing on related organizational and infrastructure knowledge during daily, scheduled and hands on introductory trainings
Requirements:
2 to 4 years of experience in Mainframe related Experience or Training will be an advantage
ITIL Foundation Certification or similar will be an advantage
Good level of both spoken and written English
The ability to work under the pressure of time in a financial organization
Organized, methodical, multi-task and timely Engaging in delivery concepts within a rigorous time frame
Ability to quickly acquire knowledge and learn new platforms and tools
Ability to work effectively with virtual and remote teams
Ability to work with technical and non-technical personnel for Major incidents
Willingness to take responsibility for their tasks. Proactivity and flexibility in working schedules
Bachelor’s/University degree or equivalent experience