Mainframe Junior Analyst

In this role you will be responsible for providing technical support for Citibank’s global z/OS infrastructure, including diagnosing and solving incidents and problems related to the functioning of Citi infrastructure. We will work together with the multiple functions to ensure proper performance of the processes running within one of the biggest IT environments all over the world. This will include direct engagement into operations including immediate notifications for critical issues and acting as the service owner. You will have the opportunity to develop in the field of communication thanks to cooperation with employees at various levels, in different regions of the world and from a wide range of global IT and business. Key to your success will be impeccable process fulfillment and continuous service delivery as this is our highest priority. We operate a "follow-the-sun" support model, providing 24/7 coverage across our global offices. Our team works 12-hour shifts, starting at 06:00 and concluding at 18:00 Warsaw time.