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Our client is seeking an Administrative Temp/Customer Service Coordinator to join their team in Burlington, NJ! This person represents the organization to customers by providing information, responding to inquiries or troubleshooting product problems. Typically reports to a Supervisor or Manager. Level I employees are entry-level and learning company policies and processes so they can develop the basic skills necessary to be successful in the job role. Their tasks are routine in nature, do not require decision-making and they work under close supervision. Responsible for ensuring all calls are answered and entered into the company system in a timely manner and for providing the best possible customer service to customers. Must be able to handle level 1 call types.
Job Responsibility:
Receiving and responding to a large number of incoming requests
identifies and assesses customers’ needs to achieve satisfaction
builds sustainable relationships and trust with customer accounts through open and interactive communication
Provides accurate, valid and complete information by using the right methods/tools
Documents customer complaints and provides appropriate solutions and alternatives within the time limits
follows up to ensure resolution
Keeps records of customer interactions, processes customer accounts and files documents
Follows communication procedures, guidelines and policies
Maintains schedule adherence to and accurately track non-ACD time appropriately though use of appropriate Aux codes
Places parts and supply orders, provides price quotes, RMA’s, debits, credits, Web Store enrollments, and performs basic trouble shooting.
Requirements:
HS Diploma, GED, or equivalent experience required