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Mailroom operator

Netherlands, Amsterdam · Job Posted February 20, 2026
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Job Description

The Mail & Supplies Specialist reports to the Facilities Manager and is responsible for effectively and efficiently running the mail room by managing the overall mail and courier activity within the building. The Mail & Supplies Specialist will assist the Facilities Manager with operational activities in accounting and finance, maintenance and operations, vendor oversight, purchasing of material, equipment & supplies, occupancy services and helpdesk. The Mail & Supplies Specialist is also required to provide administrative support to the team.

Job Responsibility

  • Manage incoming / outgoing mail and courier services
  • Coordinate mail handling across buildings and effectively liaise with the team
  • Receive, direct and relay mail related correspondence (telephone, fax & email, scans)
  • Liaise with courier partners to maintain excellence of service delivery (DHL, POST, Securitas, S&S, etc.)
  • Suggest ways to make mail processes and records more effective and efficient
  • Present necessary data to manager about activity in the mail room
  • Monitor and maintain mail consumables stock according to agreed par-stock levels
  • Provide reception coverage and assistance if required and be familiar with basic Receptionist Role & Responsibilities
  • Maintain frequent contact with key business partners and stay up-to-date with their departmental mail requirements
  • Prepare for/attend required JLL governance meeting (ie, team meeting, townhall, manager-direct report meetings, etc)
  • Be familiar & adhere to Office Services internal procedures
  • Handle and update allocated daily Trouble Ticket requests not less than twice a day when still pending
  • Coordinate and support all technical suppliers and the service they delivered
  • Activate and run technical projects as required
  • Manage the financial processes to ensure that all financial management requirements are completed in a timely and accurate manner in relation to the mailroom, consumables and technical services scope of works
  • Ensure Health & Safety Management plan is in place and coordinated among all the different services on site
  • Perform handyman tasks when required
  • Support the wider JLL on-site team
  • As front line employee, act as an ambassador of the Integrated Facilities Management program
  • Ensure accurate and detailed hand over is planned & passed on (for tasks for which being responsible), if absent from the business
  • All other tasks and duties as required

Requirements

  • Experience in hospitality industry or strong customer service experience
  • Excellent verbal & written communication
  • Proficient with the use of Microsoft Office tools
  • Problem solving
  • Good organizational skills
  • Strong customer focus
  • Fluency in English and local language

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