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The Mail & Supplies Specialist reports to the Facilities Manager and is responsible for effectively and efficiently running the mail room by managing the overall mail and courier activity within the building. The Mail & Supplies Specialist will assist the Facilities Manager with operational activities in accounting and finance, maintenance and operations, vendor oversight, purchasing of material, equipment & supplies, occupancy services and helpdesk. The Mail & Supplies Specialist is also required to provide administrative support to the team.
Job Responsibility:
Manage incoming / outgoing mail and courier services
Coordinate mail handling across buildings and effectively liaise with the team
Receive, direct and relay mail related correspondence (telephone, fax & email, scans)
Liaise with courier partners to maintain excellence of service delivery (DHL, POST, Securitas, S&S, etc.)
Suggest ways to make mail processes and records more effective and efficient
Present necessary data to manager about activity in the mail room
Monitor and maintain mail consumables stock according to agreed par-stock levels
Provide reception coverage and assistance if required and be familiar with basic Receptionist Role & Responsibilities
Maintain frequent contact with key business partners and stay up-to-date with their departmental mail requirements
Be familiar & adhere to Office Services internal procedures
Handle and update allocated daily Trouble Ticket requests not less than twice a day when still pending
Coordinate and support all technical suppliers and the service they delivered
Activate and run technical projects as required
Manage the financial processes to ensure that all financial management requirements are completed in a timely and accurate manner in relation to the mailroom, consumables and technical services scope of works
Ensure Health & Safety Management plan is in place and coordinated among all the different services on site
Perform handyman tasks when required
Support the wider JLL on-site team
As front line employee, act as an ambassador of the Integrated Facilities Management program
Ensure accurate and detailed hand over is planned & passed on (for tasks for which being responsible), if absent from the business
All other tasks and duties as required
Requirements:
Experience in hospitality industry or strong customer service experience