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The Mailroom Clerk is a vital member of the operations team, responsible for ensuring the seamless flow of communication and logistics within the office. This role provides clarity, consistency, and accountability in mail handling while supporting a broad range of facility and administrative tasks. The goal is to maintain an efficient, organized, and respectful work environment for all employees and clients.
Job Responsibility:
Process all incoming and outgoing mail and packages according to established schedules
Sort, distribute, and track deliveries accurately to ensure timely arrival
Maintain a high standard of organization and cleanliness within the mailroom work areas
Perform daily cleaning and basic maintenance of office coffee machines
Monitor shared equipment and office supplies, reporting to the Mailroom Lead when replenishment or service is required
Manage and clear Vuse recycle pod containers in accordance with the collection schedule
Assist with the general upkeep of the archive area and assist with archive preparation
Support event preparation, including light setup (non-installation) and decoration
Ensure meeting room readiness by cleaning whiteboards, organizing chair placement, and assisting with basic layout needs
Requirements:
High School Diploma or GED equivalent
1–2 years of experience in a mailroom, office services, retail, or hospitality environment is preferred but not always required
Basic proficiency with Microsoft Office (Outlook for emails, Excel for basic tracking) and comfort using digital postage meters or package tracking software
Ability to stand and walk for extended periods and lift/move packages or furniture
Ability to perform basic maintenance on equipment, such as cleaning coffee machines or replacing toner
Understanding of basic workplace safety and ergonomics when lifting or handling mail
Strong verbal and written communication skills for interacting with clients and reporting delays to management
A high level of attention to detail to ensure mail is sorted correctly and supplies are replenished before they run out
The ability to 'seek clarification' and 'take ownership' of tasks until they are fully resolved
A flexible mindset to pivot from mail sorting to event decoration or archive preparation as priorities change
Bilingualism (French and English) is required due to regular communication with internal and external stakeholders across Canada and internationally
What we offer:
Weekly insurance benefit of $10
Employees have access to a cafeteria within the office premises
The office provides a gym facility for employees to use
Employees have access to an on-site clinic
Enjoy a two-week vacation with an additional 5 paid sick days