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The Mailroom Clerk is responsible for opening, sorting, and distributing incoming mail, collecting outgoing mail, and maintaining electronic logs and files pertaining to mail processing for the client. Also may play a role in the achievement of the Key Performance Indicators and operational targets for the site, and perform duties with integrity & diligence in a professional manner.
Job Responsibility:
Process, handle, and maintain records for all incoming and outgoing courier and mail and any other deliveries as required to ensure proper routing and labeling
Provide solutions to problems associated with special requirements such as bulk mail and other special needs
Maintain all mail stops and package rooms as appropriate
Research and follow-up with clients regarding tracking mail and/or packages
Perform mailroom inspections and inventory supplies
Any other activities to support JLL and/or site operations
Actively support an environment of teamwork, cooperation, performance excellence and personal success
Participate in the individual performance management program and personal development planning
Act as an ambassador for JLL by behaving consistently with cultural and ethical requirements
Proactively develop and maintain client relationships and provide exceptional service as reflected by client feedback ensuring that expected service levels are achieved
Comply with all requirements of the client contract and meet or exceed Key Performance Indicators
Support the day to day delivery of mail services on site in accordance with all agreed policies, procedures
Identify opportunities for improved operational standards to drive efficiencies (process and cost) and make recommendations to the assistant/facility manager for consideration
Requirements:
At least one year experience in related skills applicable to corporate mailroom operations
Able to adequately perform required job functions including being able to lift minimum of 50 lbs, bend and move in such a way as to perform job tasks in a safe and approved manner
Knowledge of current postal codes, procedures, and regulations
Proficiency in a range of information technology tools and platforms
Attention to detail is required for handling sensitive mail and proper routing of mail
Good communication, organization and problem solving skills
Ability to work independently with little supervision
Self-motivated
confident, energetic and flexible
Candidates must be authorized to work in the United States without sponsorship