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JLL Logo JLL · Logistics

Mailroom and Shipping Coordinator

United States, St. Paul · Job Posted February 20, 2026
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Job Description

As a Mailroom and Shipping Coordinator at JLL, you will be responsible for receiving, sorting, processing, and distributing all incoming packages and pallets while managing outgoing shipments through designated freight suppliers. This role requires you to maintain inventory using client inventory systems, process shipping labels for outbound shipments, and utilize SCLogic scanners to scan and record all incoming and outgoing packages for both internal and external operations. You'll prepare and ship non-regulated packages received daily while managing temperature-sensitive shipments and coordinating package delivery to customer work areas that reflects JLL's commitment to operational excellence and client service in mail and shipping operations.

Job Responsibility

  • Receive, sort, process, and distribute all incoming packages and pallets with comprehensive attention to detail
  • Pick up, process, validate documentation, and handoff to designated freight supplier all client-outgoing packages
  • Record and label materials while maintaining accurate documentation systems
  • Prepare and ship all non-regulated packages received daily following established protocols
  • Process all requests and orders while ensuring timely completion and accuracy
  • Maintain inventory using client inventory systems with precision and accuracy
  • Enter Bill of Ladings and process 2Ship shipping labels for outbound shipments
  • Utilize SCLogic scanners to scan and record all incoming and outgoing packages for internal and external operations
  • Troubleshoot and fix any issues with Trackpad equipment and software
  • Use SCLogic data analytics to create reports and report out metrics on incoming and outbound shipping data
  • Clearly identify, sort, and manage all good and bad pallet inventories for mail, shipping, and receiving operations
  • Weigh and record weight of corrugated material and bundle for shipment daily
  • Report defective materials or questionable conditions to department supervisor
  • Maintain work area in clean and orderly condition while following prescribed safety regulations
  • Prepare courier packages while coordinating pick-up and delivery and confirming delivery/receipt with appropriate stakeholders
  • Resolve any related shipping issues in timely manner with professional customer service approach
  • Manage incoming and outgoing temperature-sensitive shipments with specialized handling requirements
  • Deliver or coordinate pickup of packages to customer work areas while ensuring proper handoff procedures
  • Maintain ability to frequently walk up and down stairs for inspections and emergency procedure practice or implementation
  • Detect emergency alarms through auditory and visual awareness
  • Follow all safety protocols while lifting, bending, twisting, and operating manual pallet jack
  • Ensure compliance with all safety regulations and emergency procedures

Requirements

  • High school diploma or equivalent
  • Ability to interact with client personnel with strong customer service and interpersonal skills
  • Excellent communication skills, both written and verbal, with ability to present information in clear and concise manner
  • High degree of accuracy required for handling sensitive equipment and proper routing of shipments
  • Ability to work in fast-paced environment while managing multiple work streams and priorities
  • Physical ability to lift 50 lbs. repeatedly and perform lifting, bending, twisting motions
  • Ability to operate manual pallet jack and other warehouse equipment safely
  • Capability to detect emergency alarms through auditory and visual means

Nice to have

  • Computer skills and experience with Microsoft products including Excel, Word, Outlook
  • Experience with SCLogic or similar tracking and inventory management systems
  • Background in warehouse, shipping, or mailroom operations
  • Knowledge of shipping regulations and procedures for various carrier services
  • Experience with temperature-sensitive shipment handling and protocols

What we offer

  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
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