Mailorder Guitar Sales Consultant Jobs

Mailorder Guitar Sales Consultant

Andertons Music Company

Location:
United Kingdom, Guildford

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Due to the continuing success of Andertons Music Co, we are currently looking to add an additional high-calibre Guitar Sales Consultant to work in our Guildford Sales Office as a member of our Sales and Service team, who are fully focussed on delivering pre and post-sale advice to our online/remote customers. We are looking for someone who understands our customers and can help them find the perfect solution to their needs. You must possess excellent product and brand knowledge of acoustic, electric, bass guitars, and amps. You will need a desire to consistently deliver a high standard of customer service. To be fully effective in this role, you will also need to demonstrate excellent time management and organisational skills.

Job Responsibility:

Delivering pre and post-sale advice to online/remote customers
Helping customers find the perfect solution to their needs
Consistently delivering a high standard of customer service

Requirements:

Knowledge of the Guitar history/heritage of the main brands
Knowledge of the construction and features of Guitars
Able to explain the differences between the brands and help our customers by giving great independent advice relevant to the customer’s requirements
Able to identify the features and benefits that are relevant to the customer over the phone and via email
The ability to absorb new information readily and easily and be able to pass this information on to others
Customer service experience, ideally in a retail environment or similar or within the music equipment sector
The communication skills to converse, build relationships and interact with individuals, customers, and staff at all levels
The ability to react to challenges while remaining calm
The confidence and organisational skills to control all aspects of a busy sales environment
Previous experience in retail sales or similar environments preferred
Attention to detail and the ability to work quickly and accurately
Computer literate (especially MS Outlook and Excel)

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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