Mail Operative Job at Office Angels (Leeds)

Job Description

We are seeking a proactive and customer-focused Mail Operative to support daily mailroom operations while delivering excellent service to internal stakeholders and visitors. This role is ideal for someone who can balance operational tasks with a professional, client-facing approach.

Job Responsibility

Sort, distribute, and dispatch incoming and outgoing mail, parcels, and courier deliveries accurately and efficiently
Process recorded, special, and tracked deliveries, ensuring full compliance with company procedures
Maintain organised mailroom systems to ensure timely and secure handling of items
Act as a point of contact for internal clients, handling queries relating to deliveries, collections, and courier services
Provide a professional and friendly service, ensuring a positive experience for all staff and visitors
Proactively communicate with departments regarding deliveries, delays, or issues
Support administrative tasks such as logging deliveries, data entry, reporting, and maintaining accurate records
Assist with courier bookings, meeting room setups (if required), and general office coordination
Help maintain stock levels for stationery and mailroom supplies
Liaise with external couriers and suppliers to ensure smooth and timely deliveries
Monitor and manage outgoing shipments, ensuring correct documentation and packaging
Support wider facilities or front-of-house teams where needed
Follow company procedures for health & safety, security, and confidentiality
Ensure all packages are handled in line with compliance and tracking requirements
Maintain a clean, safe, and organised working environment

Requirements

Strong communication and interpersonal skills
Good organisational skills with attention to detail
Ability to multitask and prioritise in a fast-paced environment
Confident using basic IT systems (email, tracking systems, MS Office)
Reliable, proactive, and team-oriented approach

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