Mail Logistics Supervisor Jobs

Chickasaw Nation Industries, Inc (CNI)

Location:
United States, St. Louis

Category:
Office Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Mail Logistics Supervisor facilitates and supports workloads and monitors quality control to support the customer. Supervises daily operations, actively communicates with staff to ensure timely processing of cases, provides support & technical assistance to assigned staff, supports Program Quality Control efforts, and establishes, organizes and maintains accurate files and computer records.

Job Responsibility:

Facilitates and supports workloads and monitors quality control to support the customer
Supervises daily operations
Actively communicates with staff to ensure timely processing of cases
Provides support & technical assistance to assigned staff
Supports Program Quality Control efforts
Establishes, organizes and maintains accurate files and computer records
Responsible for all day-to-day mailroom operations including: Managing teamwork load, Making team assignments and monitoring completion, Reassigning work as necessary
Oversees staff and exercises supervisory personnel management responsibilities, including mailroom operations
Leads, supervises and mentors assigned staff
Provides training and direction for ensuring the achievement of maximum performance with high standards and exercises supervisory personnel management responsibilities
Monitors staff performance in all functions, including mailroom tasks, and addresses performance weaknesses as needed
Ensures all required systems, including mailroom operations are operational and reports/addresses any problems as arise
Receives, investigates, and resolves problems within the mailroom and other areas, with assistance of team members
Provides support, technical assistance, and training to assigned staff, ensuring that they are appropriately prepared to perform all aspects of their jobs (case management, customer service, reporting, and mailroom duties.)
Supports Program Quality Control efforts by maintaining quality assurance procedures, including those specific to mailroom operations, and reports to the Project Manager on results
Assists in identifying new quality assurance procedures and reports as needed
Collects and analyzes data related to mailroom performance, analyzes complaints, identifies issues, and elevates them to the Project Manager
Manages the development of performance reports for the program, ensuring that mailroom operations conform to professional standards
Assists the Project Manager in developing and implementing improvement strategies, such as developing and providing training for both general staff and mailroom personnel

Requirements:

Must be able to obtain and maintain the required customer clearance for access to systems, facilities, equipment and property
Bachelor's Degree and three (3) years related experience or equivalent combination of education/experience

What we offer:

Medical
Dental
Vision
Company Life Insurance
Short-Term and Long-Term Disability Insurance
401(K) Immediate Vesting
Professional Development Assistance
Legal Aid Assistance Program
Family Planning / Fertility Assistance
Personal Time Off
Observance of Federal Holidays
Employee Assistance Program (EAP)
Training and Development Opportunities

Additional Information:

Job Posted:
December 07, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Mail Logistics Supervisor