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We are seeking experienced Mail Engineers to support enterprise‑level messaging and mobile device management services within a highly regulated, government‑facing environment. This role is responsible for the design, configuration, integration, testing, release, maintenance, and operational support of Microsoft O365 and Exchange platforms. The engineer will collaborate closely with service desk, engineering, infrastructure, and customer stakeholders to ensure the reliability, security, and availability of mail and MDM services.
Job Responsibility:
Design, configure, integrate, test, release, maintain, and support Microsoft O365 Cloud services, including: Exchange Online
Outlook
OneDrive for Business
Azure Active Directory
Microsoft Intune with Apple Business Manager
Microsoft Security & Compliance tools
Support Enterprise Messaging and MDM services in a production, regulated environment
Work collaboratively with Service Desk, Incident Management, Desktop Engineering, Executive Support, Application Hosting, and Infrastructure teams
Manage incidents and service requests according to urgency, impact, priority, and SLAs, including: Assessment and assignment
Queue monitoring
Resolution and closure
Coordinate change and release management activities for mail and MDM services, including: Architecture and configuration planning
Risk and impact analysis
Scheduling and staffing
Testing, implementation, and post‑release monitoring
Troubleshoot outages, performance issues, and defects through root‑cause analysis, applying workarounds and permanent fixes
Partner with infrastructure teams and third‑party vendors to resolve complex technical issues
Assess and respond to security incidents and vulnerabilities
implement patches, upgrades, and email‑blocking remediation
Monitor and report on system performance, access, licensing, and capacity, providing recommendations for improvement
Maintain technical documentation including: System designs and architectures
Standard operating procedures (SOPs)
Work instructions and knowledge articles
Licensing and support agreements
Deliver daily operational reporting and communicate status, risks, and expectations to stakeholders
Requirements:
Minimum 8 years of experience supporting Enterprise Messaging Services
Proven expertise with: Microsoft O365 / Exchange
Intune and Apple Business Manager
Azure Active Directory
Outlook and Office applications
OneDrive for Business
Microsoft Security & Compliance tools
Strong experience in ITIL‑aligned environments (incident, problem, change, and configuration management)
Demonstrated ability to work effectively in secure, regulated environments
Strong troubleshooting, analytical, and customer service skills
Excellent written and verbal communication skills
Nice to have:
Microsoft O365 certification (or equivalent)
Strong customer relationship and workload management skills
Ability to serve as a consultant and change agent within cross‑functional technical teams
What we offer:
medical, vision, dental, and life and disability insurance