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We are seeking an experienced Mail Engineer to support enterprise‑level Messaging and Mobile Device Management (MDM) services for a federal program. This role focuses on the design, configuration, integration, testing, release, maintenance, and support of Microsoft O365 Cloud, Exchange, Intune/Apple Business Manager, Azure, and related security and compliance systems.
Job Responsibility:
Provide support across Microsoft O365 Cloud, Exchange, Intune with Apple Business Manager, Azure, OneDrive for Business, Outlook, Office Suite, and Microsoft Security & Compliance solutions
Collaborate with Service Desk, Incident Management, Desktop Engineering, Application Hosting, Executive Support, and Infrastructure teams to ensure service availability and customer satisfaction
Manage incident requests and restorations, including queue management, SLA adherence, and full lifecycle resolution
Coordinate changes and releases for Mail and MDM services including architecture, configuration, scheduling, risk analysis, approvals, testing, deployment, and monitoring
Fulfill requests for role‑based access, permissions, distribution groups, availability, and feature functionality
Support critical incident, event, problem, configuration, and change management processes
Conduct root cause analysis, create workarounds, and resolve issues in partnership with hosting, infrastructure, and third‑party vendors
Assess, report, and remediate security vulnerabilities, patches, upgrades, email blocking, and other threat‑reduction measures
Monitor and report on performance, licensing, access, and capacity
recommend optimization solutions
Maintain and update system designs, architecture documents, SOPs, work instructions, and knowledge articles
Manage daily operational reporting, communications, and risk management for stakeholders
Requirements:
8+ years of experience supporting Enterprise Messaging Services
Proven experience in: Microsoft O365 Cloud
Microsoft Exchange
Intune + Apple Business Manager
Azure
Microsoft Office Suite / Outlook
OneDrive for Business
Microsoft Security & Compliance
Microsoft O365 Certification or equivalent
What we offer:
medical, vision, dental, and life and disability insurance