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Robert Half Logo Robert Half · IT - Administration

Mail Engineer

United States, Washington, DC · Job Posted January 26, 2026
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Job Description

We are seeking an experienced Mail Engineer to support enterprise‑level Messaging and Mobile Device Management (MDM) services for a federal program. This role focuses on the design, configuration, integration, testing, release, maintenance, and support of Microsoft O365 Cloud, Exchange, Intune/Apple Business Manager, Azure, and related security and compliance systems.

Job Responsibility

  • Provide support across Microsoft O365 Cloud, Exchange, Intune with Apple Business Manager, Azure, OneDrive for Business, Outlook, Office Suite, and Microsoft Security & Compliance solutions
  • Collaborate with Service Desk, Incident Management, Desktop Engineering, Application Hosting, Executive Support, and Infrastructure teams to ensure service availability and customer satisfaction
  • Manage incident requests and restorations, including queue management, SLA adherence, and full lifecycle resolution
  • Coordinate changes and releases for Mail and MDM services including architecture, configuration, scheduling, risk analysis, approvals, testing, deployment, and monitoring
  • Fulfill requests for role‑based access, permissions, distribution groups, availability, and feature functionality
  • Support critical incident, event, problem, configuration, and change management processes
  • Conduct root cause analysis, create workarounds, and resolve issues in partnership with hosting, infrastructure, and third‑party vendors
  • Assess, report, and remediate security vulnerabilities, patches, upgrades, email blocking, and other threat‑reduction measures
  • Monitor and report on performance, licensing, access, and capacity
  • recommend optimization solutions
  • Maintain and update system designs, architecture documents, SOPs, work instructions, and knowledge articles
  • Manage daily operational reporting, communications, and risk management for stakeholders

Requirements

  • 8+ years of experience supporting Enterprise Messaging Services
  • Proven experience in: Microsoft O365 Cloud
  • Microsoft Exchange
  • Intune + Apple Business Manager
  • Azure
  • Microsoft Office Suite / Outlook
  • OneDrive for Business
  • Microsoft Security & Compliance
  • Microsoft O365 Certification or equivalent

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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