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Mail and Parcel Officer - Lodgement Compliance

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Australia Post

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Location:
Australia , Northgate

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Category:

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Contract Type:
Not provided

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Salary:

28.60 - 30.60 AUD / Hour

Job Description:

As a Mail and Parcel Officer in our Customer Operations Liaison Team (COLT) you’ll work closely with the COLT Coordinator across mail and parcel processing centres to assist in the acceptance, checking, and processing of customer lodgements. Your focus will be on lodgement compliance, and providing frontline support to our operational teams. This role combines operational mail and parcel handling and quality assurance work — a dynamic position for someone who likes variety and meaningful impact.

Job Responsibility:

  • Load and unload mail from bags, trays, containers and metal cages to check compliance
  • Operate pallet jacks and other mail-handling equipment to move large items
  • Conduct customer acceptance checks to ensure revenue and lodgement standards are met
  • Accurately document and escalate non-conformance issues
  • Educate customers via Account Manager on correct lodgement procedures
  • Identify process improvements for the customer and the business
  • Assist at assigned sites as needed, based on risk and operational priorities

Requirements:

  • QLD drivers licence and own car for travel
  • Ability to work on your feet and comfortable lifting, moving, measuring 16kg parcels
  • Good attention to detail with a strong memory and great focus
  • Be open to working additional hours as well as across other facilities where required
  • Comfortable operating manual pallet jacks and/or stackers (advantageous but not essential)
  • An excellent communicator with a willingness to work as part of a broader team
  • Safety-conscious and committed to upholding a secure and positive work environment

Nice to have:

  • Comfortable operating manual pallet jacks and/or stackers
  • Background in logistics or warehousing with high attention to detail
What we offer:
  • 15% additional shift penalties
  • 12% superannuation
  • Post Perks (discounted retailer and services benefits)
  • Travel km reimbursed
  • Investment in personal well-being
  • Recognition and reward
  • Inclusive workplace culture
  • Training and induction programs
  • One-on-one coaching
  • Regular check-ins with Manager and Trainer

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:
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