This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
As a Mail and Parcel Officer in our Customer Operations Liaison Team (COLT) you’ll work closely with the COLT Coordinator across mail and parcel processing centres to assist in the acceptance, checking, and processing of customer lodgements. Your focus will be on lodgement compliance, and providing frontline support to our operational teams. This role combines operational mail and parcel handling and quality assurance work — a dynamic position for someone who likes variety and meaningful impact.
Job Responsibility:
Load and unload mail from bags, trays, containers and metal cages to check compliance
Operate pallet jacks and other mail-handling equipment to move large items
Conduct customer acceptance checks to ensure revenue and lodgement standards are met
Accurately document and escalate non-conformance issues
Educate customers via Account Manager on correct lodgement procedures
Identify process improvements for the customer and the business
Assist at assigned sites as needed, based on risk and operational priorities
Requirements:
QLD drivers licence and own car for travel
Ability to work on your feet and comfortable lifting, moving, measuring 16kg parcels
Good attention to detail with a strong memory and great focus
Be open to working additional hours as well as across other facilities where required
Comfortable operating manual pallet jacks and/or stackers (advantageous but not essential)
An excellent communicator with a willingness to work as part of a broader team
Safety-conscious and committed to upholding a secure and positive work environment