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Magic Elf People Manager

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LaplandUK

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Location:
United Kingdom , Manchester

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Category:
Human Resources

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Contract Type:
Employment contract

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Salary:

18.50 GBP / Hour
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Job Description:

This role manages a team of up to 240 ‘Magic Elves’ who all work in the ‘Father Christmas Land’ (Act 4) operation, which is part of the ‘Lapland’ experience. This is a multi-faceted role, which requires a strong ability to meet the demands of people management, whilst protecting the guest experience and delivering an efficient and effective operation.

Job Responsibility:

  • Manage a large team strictly in-line with approved policy, processes, and instruction
  • Ensure a complete and up-to-date working knowledge of procedures, consulting with Head Office on any required review or revision
  • Have a thorough working knowledge of the relevant areas of operation to effectively troubleshoot and problem solve
  • Act as a champion for the Lapland Accessibility and Inclusion policies
  • Attend to and follow up guest feedback
  • Work closely with the Performance Manager’s to closely monitor feedback & performance of the Magic Elf team
  • Conduct daily registers, follow up with absences & no shows
  • Deliver daily briefings to teams
  • Cover the duties of Act 4 People Manager on their days off
  • Ensure that the Magic Elf staffing is consistently at the right level
  • Establish, lead, and maintain a professional and positive working culture within the Magic Elf team
  • Ensure that team attendance is high, managing absence
  • Work closely with HR and Resourcing colleagues on any recruitment requirements
  • Manage poor performance and attendance
  • Recognise and promote good performance and attendance
  • Ensure a safe and secure environment for both colleagues and guests
  • Assist the Management team in the co-ordination of any emergency procedures
  • Report any health and safety accidents or near-misses
  • Deliver pre-approved training courses
  • Attend required training courses
  • Conduct delegate training assessments and validations
  • Support the communication and requests of all VIP and PR guests

Requirements:

  • Previous people-management experience, preferably with large teams within a theatrical, event or visitor attraction environment
  • Experience managing a casual workforce and the relevant HR practices this type of workforce entails
  • Competent user of Excel & learning new staffing systems
  • Strong working knowledge of best Health and Safety practices
  • Experience co-ordinating cast members within a guest-facing operation
  • Relevant experience in a staffing operation managing younger workers
  • Excellent communication, interpersonal and diplomacy skills
  • Bright with a strong sense of initiative
  • Confident with technology & various staffing software systems
  • Flexibility of approach to working environment needs
  • Ability to work well in a team environment
  • Positive attitude throughout to ensure a good morale is sustained onsite
  • Organisational skills and attention to detail
  • Ability to work under pressure in a busy environment
What we offer:
  • Flexible hybrid working until early November
  • Holiday paid at 12.07% at the end of contract
  • Free daily on-site meal once based on-site for the live show
  • Staff car parking & shuttle bus service

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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