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Magento Support Engineer

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NTT DATA

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Location:
Canada , Toronto

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Magento Support Engineer role involves providing application support for Adobe Commerce (Magento) in a remote setting. Key responsibilities include troubleshooting issues, managing incidents, and supporting integrations across global eCommerce operations.

Job Responsibility:

  • Provide application support for Adobe Commerce (Magento)
  • Troubleshoot Magento storefront, Admin, API, checkout, and order flow issues
  • Resolve module conflicts, theme rendering issues, indexing failures, and caching problems
  • Manage incidents, perform root-cause analysis, and apply patches or configuration fixes
  • Support Elasticsearch, Redis/Varnish caching, CDN configurations, and DB performance
  • Monitor logs, queues, cron jobs, and overall system health
  • Troubleshoot integrations with ERP (SAP/Oracle), PIM, OMS, payment gateways, shipping, and tax services
  • Validate API calls (REST/GraphQL), data transformations, and sync failures
  • Support Adobe Commerce Cloud (PaaS), AWS, Azure, or GCP deployments
  • Assist with CI/CD, Docker/Kubernetes-based deployments, and rollback management
  • Work with product managers, QA, infra teams, and developers
  • Produce RCA reports, deployment documentation, and knowledge base articles

Requirements:

  • 5+ years of Magento/Adobe Commerce support or development experience
  • 5+ years of strong PHP, Magento 2 architecture knowledge, and API debugging skills
  • 5+ years of experience with PWA Studio, GraphQL, caching layers, search configurations, and multi-site setups
  • Familiarity with cloud platforms like AWS, Azure, and GCP

Additional Information:

Job Posted:
March 26, 2026

Work Type:
Remote work
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