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Made to Measure Specialist

United Kingdom, London 30000.00 - 35000.00 GBP / Year · Job Posted October 23, 2025
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Job Description

We are looking for a Made to Measure specialist for our client a luxury menswear brand based in the West End. Acting as a key ambassador for the company's tailoring excellence, you will guide clients through the made to measure journey, from initial consultation and measurement to final fitting and delivery, ensuring an exceptional and personalised customer experience.

Job Responsibility

  • Guide clients through the made to measure journey, from initial consultation and measurement to final fitting and delivery
  • Ensure an exceptional and personalised customer experience
  • Act as a key ambassador for the company's tailoring excellence

Requirements

  • Deliver a luxury, consultative MTM experience from first appointment to garment handover
  • Build strong client relationships and develop a personal client book of MTM customers
  • Meet and exceed individual and store MTM sales targets through active selling and client outreach
  • Conduct precise measurements and fittings, advising on fit, cloth, styling, and construction
  • Provide guidance to clients on seasonal fabric offerings, style options, and finishing details
  • Maintain detailed knowledge of MTM product offerings and production processes
  • Coordinate MTM order entry and liaise with tailoring partners and internal teams to track progress and ensure timely delivery
  • Assist with trunk shows, client events, and in-store MTM activations
  • Ensure MTM tools, fabric books, and fitting areas are immaculately presented and well maintained
  • Work closely with the team and contribute to overall store performance
  • Provide feedback to the Store Manager and Head of Operations on product trends, client preferences, and service opportunities
  • Support training of new staff on MTM services as required

What we offer

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