Made to Measure Specialist

• Guide clients through the made to measure journey, from initial consultation and measurement to final fitting and delivery
• Ensure an exceptional and personalised customer experience
• Act as a key ambassador for the company's tailoring excellence

• Deliver a luxury, consultative MTM experience from first appointment to garment handover
• Build strong client relationships and develop a personal client book of MTM customers
• Meet and exceed individual and store MTM sales targets through active selling and client outreach
• Conduct precise measurements and fittings, advising on fit, cloth, styling, and construction
• Provide guidance to clients on seasonal fabric offerings, style options, and finishing details
• Maintain detailed knowledge of MTM product offerings and production processes
• Coordinate MTM order entry and liaise with tailoring partners and internal teams to track progress and ensure timely delivery
• Assist with trunk shows, client events, and in-store MTM activations
• Ensure MTM tools, fabric books, and fitting areas are immaculately presented and well maintained
• Work closely with the team and contribute to overall store performance
• Provide feedback to the Store Manager and Head of Operations on product trends, client preferences, and service opportunities
• Support training of new staff on MTM services as required

Bonus