This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Join us at Barclays as a Macro Strategy & Performance Management lead, where you'll drive strategic thinking and operational excellence across GTSM Macro through deep analysis, innovative problem-solving, and stakeholder collaboration. You'll help shape business-critical initiatives by aligning delivery priorities with cost efficiency and long-term goals.
Job Responsibility:
Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues
Maintenance of a knowledge base containing detailed documentation of resolved cases
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency
Requirements:
Ability to process, synthesize and execute large data sets into actionable insights
Excellent written, analytical and presentation skills – advanced use of PowerPoint and Excel
Strong influencing and stakeholder management skills, at all levels
Nice to have:
Hands-on experience working in cross-functional/multi geographical settings
Significant experience in financial services / markets technology
Strong understanding and appreciation of control environment