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Macmillan Partnerships Coordinator

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360 Resourcing Solutions

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Location:
United Kingdom , London

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Category:
Public Sector

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Contract Type:
Not provided

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Salary:

33000.00 GBP / Year
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Job Description:

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnerships to tackle unfairness and ensure everyone has an equal chance to thrive.

Job Responsibility:

  • Act as the primary day-to-day contact for delivery partners, supporting advisors and caseworkers to operate effectively within the agreed delivery model
  • Coordinate partner onboarding, ongoing engagement, and operational problem-solving across the delivery partnership
  • Support partners to use agreed systems, processes, and referral routes consistently and effectively
  • Work with NHS Trusts, ICBs, and healthcare professionals to maintain clear and effective referral pathways into the service
  • Support engagement within health settings to ensure the service is accessible at key points in the cancer pathway
  • Monitor referral patterns and work with partners to address gaps or barriers to access
  • Support training, induction, and shared learning activity for delivery partners and their advisors or caseworkers
  • Facilitate the sharing of good practice, learning, and insight across the partnership
  • Work with internal quality and training teams to support consistent, high-quality practice
  • Support delivery partners to understand and meet data and reporting requirements
  • Contribute operational insight and qualitative learning to funder reporting and programme reviews
  • Use data and feedback to identify delivery risks, improvement opportunities, and emerging trends
  • Escalate risks, capacity issues, or delivery concerns to the Head of Partnerships in a timely way
  • Work in line with Toynbee Hall policies and procedures, including safeguarding, data protection, and equality
  • Undertake other reasonable duties as directed by the Head of Partnerships or senior management

Requirements:

  • Experience working in a partnership, coordination, or programme support role within a charity, public-sector, or health-related setting
  • Experience supporting delivery partners, advice services, or multi-agency projects, for example through coordination, liaison, or operational support
  • Some experience of working with, or alongside, NHS organisations, healthcare professionals, or public-sector partners, or the confidence to develop this quickly
  • Understanding of referral-based services and how people access support through different organisations
  • Experience contributing to monitoring, reporting, or evidencing activity for funded projects, for example through data collection, reporting returns, or qualitative feedback
  • Strong organisational and coordination skills, with the ability to manage multiple tasks and partner relationships at the same time
  • Good communication skills, with the ability to build positive working relationships and represent a service professionally
  • Ability to work collaboratively across organisational boundaries and know when to escalate issues appropriately
  • Confidence using IT systems, including databases, spreadsheets, and standard reporting tools
  • Ability to gather information, track issues, and communicate updates clearly to colleagues and partners
  • Proactive, reliable, and well-organised
  • Comfortable working as part of a team with clear management support
  • Willing to learn and develop confidence in system-facing partnership work
  • Positive, solutions-focused approach to problem-solving
  • Commitment to inclusive, person-centred practice and Toynbee Hall’s values

Nice to have:

  • Experience working in advice services, welfare benefits, financial wellbeing, or health-inequalities programmes
  • Experience supporting training, induction, or shared learning activities for partners or colleagues
  • Familiarity with NHS structures, commissioning environments, or VCSE–health partnerships
  • Experience working on Macmillan-funded or similarly funded programmes
  • Understanding of safeguarding and data protection in partnership delivery contexts
What we offer:
  • 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays)
  • After 2 years: +3 extra days of leave
  • After 3 years: +1 additional day
  • After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown
  • Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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