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The Customer AI & Rapid Prototyping department stands at the forefront of digital transformation at TUI, driving company-wide AI adoption. Our team develops innovative AI solutions and personalized customer experiences that create measurable business value and give TUI a competitive edge in the travel industry. We combine data science, AI prototyping, and strategic implementation to deliver both rapid innovation and sustainable personalization solutions. In our dynamic work environment, we foster a culture of experimentation and data-driven decision-making, while working closely with various business units to shape the future of personalized travel experiences.
Job Responsibility:
Develop, implement, and maintain machine learning models and algorithms
Work closely with cross-functional teams to integrate ML solutions into production systems
Monitor and optimize the performance of deployed AI models
Collaborate with engineering colleagues on AI-related tasks to deliver impactful, data-driven solutions
Research, evaluate, and test new approaches, processes, and tools
Requirements:
Experience in productionising and using various AI models and algorithms
Experience in deploying AI solutions using CI/CD pipelines, API development and containers
Strong programming skills in Python
Understanding of machine learning/AI frameworks and libraries
Hands-on experience with cloud technologies and services (e.g., AWS, Azure, Google Cloud)
Experience with monitoring and log collection systems (e.g. DataDog)
Some experience with Generative AI technologies (e.g. Bedrock, Langchain, LangGraph)
Customer-focused engineer with a passion for crafting high-quality digital products, continuous improvement, and effective team collaboration
Strong problem-solving and communication skills, with an understanding of the social, legal, and ethical impact of AI technologies
What we offer:
Attractive remuneration
bonus opportunity
exclusive travel perks & discounts
extensive health & wellbeing support
Flexible working
hybrid or remote working models
Opportunities to upskill, reskill and grow your career
Access the TUI Tech Learning Hub
Participate in our tech communities and collaborate on global projects and teams
Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation and the Sustainable Tech Community
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