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Robert Half Logo Robert Half · IT - Administration

Mac Support Technician

United States, Fort Lauderdale · Job Posted May 04, 2026
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Job Description

We are seeking a knowledgeable and proactive MAC Support Technician to join our IT team. The ideal candidate will have extensive experience with Tanium, JAMF, and enterprise-level MAC environments. The MAC Support Technician will be responsible for managing and supporting our fleet of Apple devices, ensuring their optimal performance and security.

Job Responsibility

  • Provide technical support for MAC users, addressing hardware, software, and network issues efficiently
  • Manage and deploy MAC devices using JAMF Pro, including configuration, maintenance, and troubleshooting
  • Utilize Tanium for endpoint management, security, and compliance monitoring
  • Maintain and optimize enterprise MAC environments, ensuring seamless integration and operation
  • Perform routine updates, patch management, and system maintenance to ensure the reliability and security of MAC devices
  • Collaborate with the IT team to develop and implement policies and procedures for MAC management
  • Conduct training sessions and provide guidance to end-users on MAC functionalities and best practices
  • Document support activities, configurations, and procedures accurately
  • Stay updated with the latest industry trends and best practices in MAC support and management

Requirements

  • Proven experience as a MAC Support Technician or similar role
  • Strong knowledge of MAC OS and Apple hardware
  • Proficiency in JAMF Pro for device management
  • Experience with Tanium for endpoint security and management
  • Familiarity with enterprise MAC environments and associated challenges
  • Excellent troubleshooting skills and attention to detail
  • Strong communication and customer service skills
  • Ability to work independently and as part of a team
  • Relevant certifications (e.g., Apple Certified Support Professional, JAMF Certified) are a plus

Nice to have

Relevant certifications (e.g., Apple Certified Support Professional, JAMF Certified)

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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