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We are seeking a knowledgeable and proactive MAC Support Technician to join our IT team. The ideal candidate will have extensive experience with Tanium, JAMF, and enterprise-level MAC environments. The MAC Support Technician will be responsible for managing and supporting our fleet of Apple devices, ensuring their optimal performance and security.
Job Responsibility:
Provide technical support for MAC users, addressing hardware, software, and network issues efficiently
Manage and deploy MAC devices using JAMF Pro, including configuration, maintenance, and troubleshooting
Utilize Tanium for endpoint management, security, and compliance monitoring
Maintain and optimize enterprise MAC environments, ensuring seamless integration and operation
Perform routine updates, patch management, and system maintenance to ensure the reliability and security of MAC devices
Collaborate with the IT team to develop and implement policies and procedures for MAC management
Conduct training sessions and provide guidance to end-users on MAC functionalities and best practices
Document support activities, configurations, and procedures accurately
Stay updated with the latest industry trends and best practices in MAC support and management
Requirements:
Proven experience as a MAC Support Technician or similar role
Strong knowledge of MAC OS and Apple hardware
Proficiency in JAMF Pro for device management
Experience with Tanium for endpoint security and management
Familiarity with enterprise MAC environments and associated challenges
Excellent troubleshooting skills and attention to detail
Strong communication and customer service skills
Ability to work independently and as part of a team
Relevant certifications (e.g., Apple Certified Support Professional, JAMF Certified) are a plus
Nice to have:
Relevant certifications (e.g., Apple Certified Support Professional, JAMF Certified)