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JLL Logo JLL · Real Estate

MAC Operations Manager

United States, St. Louis · Job Posted February 20, 2026
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Job Description

We are seeking an experienced Move/Relocation Operations Manager to serve as the lead for on-site resources for our client account. This supervisory role reports directly to the Small Projects team and requires 100% on-site presence to provide immediate, responsive support for various facilities and logistics needs while overseeing move technician operations. This position combines hands-on technical work with supervisory responsibilities, managing projects and coordinating move technician activities. As part of JLL's integrated facilities management services, this position offers stability through our dedicated account model and opportunities for career growth within our organization.

Job Responsibility

  • Supervise and coordinate activities of move technicians across multiple projects
  • Assign work orders and prioritize tasks based on urgency and client needs
  • Conduct quality control inspections of completed work and ensure compliance with JLL standards
  • Provide on-the-job training and mentoring to junior technicians
  • Lead daily briefings and coordinate with move technicians on project status
  • Escalate complex issues to Small Projects Team Lead as needed
  • Maintain team accountability for safety protocols and performance standards
  • Plan and execute complex multi-phase office moves and space reconfigurations
  • Develop project timelines, resource allocation, and logistics coordination
  • Interface directly with client stakeholders on project requirements and updates
  • Coordinate with external vendors, contractors, and other trades
  • Manage project documentation, progress reports, and client communications
  • Conduct pre-move planning sessions and post-move evaluations
  • Execute complex office moves, relocations, and space reconfigurations
  • Ensure move crews are supported and engaged to with a plan for delivery every day
  • Oversee furniture placement and workspace setup/teardown operations
  • Lead department relocations and floor plan changes
  • Manage move logistics including scheduling, equipment, and coordination with other trades
  • Maintain customer satisfaction rating on supervised projects
  • Self-perform complex moves and installations when needed
  • Supervise setup of meeting rooms, conference spaces, and event venues
  • Coordinate seating, tables, and staging for large corporate events
  • Provide after-hours supervision for special events as needed
  • Ensure proper setup and breakdown procedures are followed
  • Oversee receiving, inspection, and delivery of furniture throughout the facility
  • Supervise assembly and installation of office furniture, workstations, and modular systems (Herman Miller, Steelcase, Haworth, etc.)
  • Perform complex furniture repairs, adjustments, and reconfigurations
  • Maintain furniture inventory and condition reports
  • Ensure quality standards are met on all furniture installations
  • Coordinate and oversee completion of maintenance work orders
  • Assign routine facility upkeep tasks to appropriate technicians
  • Self-perform maintenance tasks requiring advanced skills
  • Supervise coordination with external contractors for specialized work
  • Lead participation in building emergency response procedures
  • Oversee utilization of Work Order system such as Corrigo for work order tracking
  • Review and approve work order completion with detailed documentation and photos
  • Manage mobile applications for real-time communication and scheduling
  • Maintain accurate records of team productivity, completed tasks, and time allocation
  • Generate reports on team performance and project status

Requirements

  • 3+ years in facilities management, move coordination, furniture installation, or related field with 2+ years in supervisory or lead capacity
  • Proven ability to supervise, train, and coordinate work activities of technical staff
  • Advanced experience with furniture assembly, installation, and complex facilities maintenance
  • Experience managing multiple concurrent projects and coordinating resources
  • Ability to lift 50+ lbs., stand for extended periods, and perform manual labor in various environments
  • Excellent verbal and written communication skills with ability to interface with senior client stakeholders
  • Ability to make independent decisions and solve complex problems with minimal supervision
  • Proficiency with CAFM systems, project management software, smartphones, tablets, and computer applications

Nice to have

  • Experience working in corporate office environments or Class A commercial buildings in a supervisory capacity
  • Advanced knowledge of major office furniture systems (Herman Miller, Steelcase, Knoll, Haworth)
  • Experience with vendor management and contract coordination
  • Safety certifications and/or working knowledge of furniture install safety
  • Knowledge of electrical, plumbing, and HVAC systems
  • Previous experience with integrated facilities management services
  • Project management certification (PMP, CAPM) preferred
  • Bachelor's degree in Facilities Management, Construction Management, or related field preferred

What we offer

  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
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