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Join our global Operations team supporting Microsoft 365 and related technologies. You’ll work alongside 8 team members in Radbroke and collaborate closely with peers worldwide. This role will involve acting as a Subject Matter Expert (SME) for Microsoft 365 or Entra, providing operational support for a range of messaging and collaboration technologies, participating in on-call rotations and handle after-hours support when required and delivering reporting and updates directly to the hiring manager.
Job Responsibility:
Provision of technical support for the service management function to resolve more complex issues
Execution of preventative maintenance tasks on hardware and software
Maintenance of a knowledge base containing detailed documentation of resolved cases
Analysis of system logs, error messages and user reports to identify root causes
Automation, monitoring enhancements, capacity management, resiliency, business continuity management
Identification and remediation or raising of potential service impacting risks and issues
Proactively assess support activities implementing automations
Act as a Subject Matter Expert (SME) for Microsoft 365 or Entra
Provide operational support for messaging and collaboration technologies
Participate in on-call rotations and handle after-hours support
Deliver reporting and updates directly to the hiring manager