M-Pesa Relationship Manager Job at Vodafone (Maputo)

Manager - M-Pesa Finance Operations

Working together the Executive Head of Department (EHOD) and other team members ...

Location

Mozambique , Maputo

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Accounting degree with at least 5 years’ experience in a similar role
Preferably a post graduate qualification in accounting
Chartered Accountant or equivalent qualification will be beneficial
An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements
Ability to communicate at senior/executive management level
Excellent communication and presentation skills both written and verbal
Interpersonal skills
Delegation skills & leadership skills
Ability to work under pressure (fast pace, tight deadlines, long hours, etc.)

Job Responsibility

Responsibility of M-Pesa Finance functions, including control environment, finance operations, accounting and financial reporting
Responsible for month-end accounting process including all monthly reconciliations, account analysis and monitoring of financial results
Ensure effective implementation/management of the finance strategy by means of providing direction, structure, frameworks and models
Effective relationships and stakeholder management at a strategic level within M-Pesa environment addressing customer requirements and business needs
Understand key business drivers, develop models/manage forecasting/ budgeting process
Regular support/interaction with M-pesa Business Operations continuously engaging with all “customers”/business partners to maintain relationships and to ensure the effective management/growth and success and achievement of targets
Align and comply with policies and procedures as per Group requirements
Ensure compliance with IFRS standards
Cost awareness and actively seeking for savings and cost optimisation in M-Pesa focussing on Opex and Capex, also revenue opportunities
Ensure reporting compliance with Central Bank requirements

EHOD - M Pesa Finance

The EHOD of M-Pesa Finance will be responsible to provide strategic and operatio...

Location

Mozambique , Maputo

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Degree in Finance, Accounting, Economics, or Business
10+ years of progressive senior Finance leadership experience in multinational, telecom, fintech, or financial services sectors
Experience in dealings with the Central Bank, knowledge of financial system regulations, and leadership in regulatory negotiations
Background in managing complex corporate groups, working across different reporting areas
Proven experience in IFRS reporting, treasury, taxation, and regulatory compliance
Strong financial leadership in fintech or banking, preferably in multinational/regulatory environments
Proven stakeholder management: Board, regulators, auditors, investors, and Group functions
High strategic acumen, with the ability to translate business goals into financial strategies and execution plans
Excellent people leadership skills: coaching, performance management, building high-performing teams
Strong analytical, critical-thinking, and decision-making skills under pressure

Job Responsibility

Lead and oversee all Finance domains: accounting, financial reporting, tax, treasury, financial planning & analysis (FP&A), and internal controls
Define and implement financial strategies aligned with M-Pesa’s business objectives, growth targets, and regulatory environment
Ensure compliance with IFRS, Group policies, and Bank of Mozambique requirements
Deliver accurate and timely monthly, quarterly, and annual reporting to local ExCo, Vodacom, and Vodafone Group
Own financial planning cycle, including budgeting, forecasting, and long-term planning
Oversee cash management, liquidity planning, and capital allocation
Drive automation and process optimisation within Finance to enhance efficiency and reliability
Provide financial advice and business partnering support to the CEO and ExCo on investment decisions, pricing models, new products, and market entry strategies
Ensure robust risk management frameworks, including controls for revenue assurance, fraud prevention, tax exposures, and compliance
Understanding of governance frameworks applied to regulated financial institutions

Executive Head of Treasury and Funding

Role purpose: To lead and optimise the organisation’s treasury, funding, liquid...

Location

Congo, the Democratic Republic of the , Kinshasa

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

10+ years progressive treasury experience, with executive exposure
Proven experience in liquidity optimisation and funding restructuring
Experience managing multi-bank environments and complex regulatory landscapes
Demonstrated success in negotiating large-scale facilities and improving funding terms
Experience presenting to board and executive committees
Bachelor's degree in Finance, Economics, Accounting, or related field
Master's degree (MBA in Finance or Leadership preferred)
Professional certification (ACT, CFA, ACCA, CIMA) advantageous

Job Responsibility

To lead and optimise the organisation's treasury, funding, liquidity, financial risk management, and banking strategy by safeguarding financial stability, securing cost-efficient funding structures, protecting customer trust funds, and ensuring full regulatory compliance while supporting strategic growth objectives
Define and execute short-, medium-, and long-term liquidity strategy across Vodacom and Vodacash
Ensure adequate funding for operational, capital expenditure, and working capital requirements
Optimise liquidity ratios and cash positioning to maintain regulatory and internal policy compliance
Oversee cash forecasting, stress testing, and liquidity contingency planning
Own decisions relating to liquidity buffers and funding allocation
Structure and negotiate overdraft facilities, term loans, revolving credit facilities, and intercompany funding
Optimise cost of funding and manage interest rate exposure
Lead banking negotiations to secure improved pricing and terms
Ensure funding structures comply with local regulations and group treasury policies

Fulltime

Trade Marketing MGR- Prov. Orientale

The Regional Manager Brand & Trade Marketing is responsible for implementing Vod...

Location

Congo, the Democratic Republic of the , Kisangani

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Minimum 5 years of experience in marketing, trade marketing, or brand management roles
Proven experience in executing marketing campaigns and managing visibility projects
Experience in cross-functional collaboration between marketing and sales
Exposure to regional or field operations is a strong advantage
University Degree in Marketing, Business Administration, Communication, or equivalent
Fluent in French and good command of English (both written and spoken)

Job Responsibility

Development of an annual Regional Go-To-Market Plan through the incorporation of the integrated Marketing, CXX and Channel strategies from HQ
Partner with Sales teams to design and implement trade activations that stimulate sales and M-Pesa usage
Monitor and evaluate the ROI of trade activities and propose improvements
Contribute to merchandising excellence and ensure brand consistency across all trade touchpoints
Oversee passive visibility (branding, signage, retail identity) and ensure compliance with brand standards
Plan and execute active visibility (events, roadshows, sponsorships, community activations)
Manage the regional POS materials and ensure efficient deployment and maintenance
Implement Vodacom’s national marketing and communication plans in the region
Ensure that all ATL, BTL, digital, and experiential campaigns are executed according to HQ guidelines
Adapt campaigns to local cultural and market realities while preserving brand integrity

Regional Mgr Brand & Trade Marketing Southern Region

The Regional Manager Brand & Trade Marketing is responsible for implementing Vod...

Location

Congo, the Democratic Republic of the , Lubumbashi

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Minimum 5 years of experience in marketing, trade marketing, or brand management roles
Proven experience in executing marketing campaigns and managing visibility projects
Experience in cross-functional collaboration between marketing and sales
Exposure to regional or field operations is a strong advantage
University Degree in Marketing, Business Administration, Communication, or equivalent
Fluent in French and good command of English (both written and spoken)
Strong execution skills with a high attention to detail
Excellent planning, coordination, and reporting abilities
Strong collaboration and stakeholder management
Creative problem-solving with a commercial mindset

Job Responsibility

Development of an annual Regional Go-To-Market Plan through the incorporation of the integrated Marketing, CXX and Channel strategies from HQ
Partner with Sales teams to design and implement trade activations that stimulate sales and M-Pesa usage
Monitor and evaluate the ROI of trade activities and propose improvements
Contribute to merchandising excellence and ensure brand consistency across all trade touchpoints
Oversee passive visibility (branding, signage, retail identity) and ensure compliance with brand standards
Plan and execute active visibility (events, roadshows, sponsorships, community activations)
Manage the regional POS materials and ensure efficient deployment and maintenance
Implement Vodacom's national marketing and communication plans in the region
Ensure that all ATL, BTL, digital, and experiential campaigns are executed according to HQ guidelines
Adapt campaigns to local cultural and market realities while preserving brand integrity

Fulltime

Territory Manager Sofala

Territory Manager is responsible to implement and execute company strategy. The ...

Location

Mozambique , Maputo

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Bachelor Degree in Business or another related field
Experience in, and knowledge of telecoms services, applying this expertise in a customer-focused way
Strong problem solving skills
Empathy to support in communicating with the Customers
Excellent written and verbal communication skills
Active listening
Leadership
University degree (post graduate will be advantageous)
Fluent knowledge of English language (oral & written)

Job Responsibility

Implement and execute company strategy
Manage the direct, retail and M-Pesa channels in the province
Guarantee that Vodacom’s products are available in all clusters
Control and coordinate all field activities
Capitalize market opportunities
Build local strategies and implement them
Work closely with Vodacom main distributors to support and ensure Vodacom leads in the provincial Market share
Manage and control all field activities, ensuring retail stores have all the material needs and are fully operational
Work closely with Marketing, CVM, Retail Operations, Terminals, etc to provide necessary commercial feedback/reports
Manage dealer, sub-dealer relationships, negotiating and implement sales plan for all sub-dealers, street vendors, direct, electronic channels

Payments Product Manager

Drive and oversee the successful delivery of M-Pesa’s strategic payment collecti...

Location

Tanzania, United Republic of , Dar Es Salaam

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Advanced understanding of project best practices and methodologies
Ability to communicate effectively with top management while presenting progress status, risks, issues or when motivating for project resources
Analytical and problem-solving skills
Stakeholder engagement & Strong interpersonal and communication skills
Tech Savy skills
Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial
Bachelor’s degree in Business Administration, Project Management, Finance, IT, or related field (Master’s preferred)
Minimum of 5 years’ experience in managing large-scale public service or revenue collection projects
Vast experience in Transportation sector i.e Air, Water, Rail, Busses etc
Proven experience in stakeholder engagement, contract management, and team leadership

Job Responsibility

Lead the definition of project scope, objectives, approach, governance structures, controls, and acceptance criteria in alignment with business goals
Facilitate project definition workshops, trainings and prepare comprehensive Project Initiation Documents
Develop detailed project plans outlining activities, milestones, deliverables, resource requirements, and ownership
Oversee the facilitation and documentation of business requirements in collaboration with key stakeholders
Monitor and manage financial performance against budget throughout the project lifecycle
Act as the primary liaison between M-Pesa and the client, ensuring seamless communication and coordination across business and technical teams
Manage and nurture the relationship, providing regular updates to the client while ensuring that key feedback and action points are effectively communicated back to M-Pesa Limited for timely resolution and follow-up
Serve as the bridge between M-Pesa and the partner, ensuring alignment on project goals, expectations, and deliverables, while managing any issues that arise and ensuring mutual satisfaction
Provide strong leadership and direction to cross-functional project teams, ensuring alignment with project objectives
Maintain high levels of stakeholder engagement and ensure effective communication throughout all project phases, balancing competing demands for scope, time, cost, quality, risk, and benefits

New

Learning Customer Success Manager

As a Customer Success Manager in our Learning team, you will own and manage a la...

Location

France , Paris; Sophia-Antipolis

Salary:

Not provided

LumApps

Expiration Date

Until further notice

Requirements

Outstanding written and verbal communication and in-person presentation skills
French native and English bilingual proficiency in written and spoken is a must
A learning mindset: you’re curious, adaptable and always strive to improve
Solution oriented mindset, highly-organized, and possessing a structured approach to resolving complex issues
Your obsessed with driving customer outcomes and think frontline first
Taking initiative and having a hands-on mentality
Positive and constructive attitude, passionate about customer success and energized by helping others
Strong relationship-building skills, consulting skills and technical curiosity
Ability to manage a customer portfolio and effectively prioritize your time based on customer needs, business goals and opportunities
Ability to handle difficult customer situations and set expectations

Job Responsibility

Be the voice of your customers
Manage a large portfolio of accounts, focusing on growing adoption, ensuring retention, expansion and satisfaction
Leverage our data on customers in your portfolio to determine which customers to prioritize and proactively reach out to address their issues
Partner with customers to understand their strategic goals, priorities, and desired business outcomes
Work with them to build and execute on a success plan and key performance indicators
Provide coaching and best practices to improve the adoption and expand usage into new use cases
Interact and engage with customers on all levels and different personas
Work closely with your Account Manager counterpart to develop a joint success plan for your customers and identify expansion opportunities within your customer portfolio
Drive accountability for deliverables internally and among customer teams to create a sense of ownership and get things done
Collaborate cross-functionally with Sales, Product, Engineering, Marketing, and Operations to address your customers’ needs

What we offer

Hybrid work model – 2 days at the office, 3 days remote
RTT days – ~10 extra days off per year
Meal vouchers (SWILE) + free snacks & coffee
Yoga classes
Supportive parental leave and family moments
Health insurance (ALAN) – 60% covered + full life & disability cover
Afterworks, team celebrations & seasonal parties
Equipment of your choice
French & English lessons, professional development & access to Leeto CSE

Fulltime

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M-Pesa Relationship Manager

Job Description

Job Responsibility

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