M-Pesa Fraud Manager

• Lead a comprehensive Vodacash SA M‑Pesa fraud risk management strategy
• Monitor M‑Pesa transactions and agent/merchant activities for suspicious patterns
• Investigate suspected mobile money fraud cases
• Strengthen and continuously improve fraud controls
• Develop and enhance AI/ML-based fraud prediction models and continuously improve detection accuracy
• Provide governance and oversight of fraud risk management
• Collaborate with key stakeholders
• Champion customer protection and trust
• Configure and tune fraud controls and systems
• Authorize immediate preventive actions
• Escalate material fraud incidents
• Determine internal disciplinary actions for fraud-related misconduct
• Approve or recommend remediation initiatives

• University Degree Economics, Law, Computer Science, Engineering, Criminology, or similar domain
• ACFE, ACAMS, ICA Certificate or similar
• Highly Computer Literate
• 1+ years of Management experience
• Proven experience in fraud management, transaction monitoring systems, fraud investigations and loss mitigation within banking sector, telecom, mobile money (agents, merchant, interoperability, account takeover, fake registrations), payments, fintech, or financial services
• Strong analytical and investigative skills, including transaction analysis and fraud pattern detection
• Fraud risk management and control design knowledge, aligned with AML/CFT and governance standards
• Decisive leadership with sound judgment under pressure
• Effective stakeholder collaboration and clear communication across technical and non‑technical teams with outstanding communication skills, written and verbal, but also good listener
• Exposure to regulatory engagement and reporting on fraud-related matters
• Demonstrated cross‑functional coordination with compliance, risk, operations, IT, and agent networks
• Strong organization, presentation, reporting skills and attention to detail, time management, multi-task and capable of working under pressure
• Motivated, self-confident, interpersonal, good leadership and coach
• Excellent analytical, research, development, and problem-solving skills
• Demonstrate a high level of emotional intelligence
• Relevant experience in Data Modelling, Reporting and Data analysis

Strategic and Critical Thinking