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M&E Key Account Manager

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Flight Centre Brand

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Location:
India , Noida

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

FCM part of FTCG is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

Job Responsibility:

  • Monitor SLAs, KPIs, and traveler/client satisfaction metrics and Proactively manage service escalations
  • Lead and coordinate complex client engagements for regional/global accounts, ensuring structured activity management and accurate CRM documentation
  • Support the identification of development opportunities within existing accounts across a portfolio of industry sectors, building multi-level relationships (MLRs) over long-term engagement cycles
  • Develop and cultivate MLRs with senior stakeholders and key decision makers across internal and external organisations
  • Partner and collaborate with regional and global counterparts to formulate joint strategies to effectively engage and consult with clients at global, regional, and local levels
  • Lead detailed account planning and creation of actionable account development strategies based on understanding of client business priorities, travel programme strategy, and objectives
  • Clearly articulate business differentiators and communicate value to key stakeholders and C-Suite decision makers, including customised solutions, service configuration, and appropriate technology products
  • Manage multinational contract renewals and amendments, ensuring seamless transition to onboarding, operational, and account management teams where required
  • Contribute to Enterprise team objectives, client retention strategy, and the wider business plan through effective account stewardship
  • Represent the business at major industry events, conferences, and tradeshows to strengthen brand presence and client relationships

Requirements:

  • Minimum 8 years’ experience in a professional B2B regional account management or client leadership role, including at least 5-8 years managing multinational (MNC) customers
  • Demonstrated experience managing complex, high-value regional/global accounts with multiple stakeholders across regions/globle
  • Strong track record of developing and sustaining long-term strategic client relationships at senior and CSuite level
  • Proven ability to lead complex commercial engagements, including but not limited to contract negotiations, renewals, and service optimisation initiatives
  • Experience working as an individual contributor within a high-performance enterprise environment, with accountability for client retention, account growth, and service excellence KPIs
  • Strong strategic and consultative approach, with the ability to understand client business priorities and align solutions accordingly
  • Excellent stakeholder management skills, with the ability to influence and collaborate across global, regional, and local teams
  • Commercially astute, with a strong understanding of global business travel programmes and/or M&E service environments
  • Confident communicator and presenter, capable of engaging senior executives and representing the organisation at industry events
  • High level of organisational capability, with experience managing complex account portfolios and maintaining accurate CRM documentation
What we offer:
  • Competitive market salary
  • Relevant training courses and tools
  • Endless career advancement and job opportunities all over the world
  • Market Aligned remuneration structure and a highly competitive salary
  • Fun and Energetic culture
  • Work life Balance
  • Paid annual leave
  • Great place to work
  • Comprehensive medical coverage
  • Accidental insurance
  • Term insurance
  • Paternity Leave
  • Travel perks
  • Industry discounts
  • Reward & Recognition
  • Buzz Nights
  • Global Gathering

Additional Information:

Job Posted:
April 15, 2026

Expiration:
April 30, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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