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C&M Travel Recruitment Logo C&M Travel Recruitment · Hospitality and Tourism

Luxury Travel Consultant

United Kingdom, Guildford 30000.00 - 32000.00 GBP / Year · Job Posted March 20, 2026
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Job Description

Are you passionate about luxury travel and delivering exceptional customer service? This prestigious long-haul tour operator is looking for a Luxury Travel Consultant to join its reservations team, supporting customers and travel agents with enquiries, bookings and administration for premium destinations in the Indian Ocean, Middle East & Africa This is a fantastic opportunity to join a highly regarded luxury travel brand in a varied, sales & customer focused role.

Job Responsibility

  • Handle enquiries, quotes, bookings and general administration as part of the reservations team
  • Support concierge-style services and special requests for luxury long-haul holidays
  • Manage daily tasks within the reservations system and ensure all passenger details are accurate and up to date
  • Use Amadeus to action bookings, issue quotes and complete administration
  • Build and maintain excellent relationships with travel agents and direct customers
  • Proactively contact customers prior to travel to offer additional services and enhancements
  • Notify agents and customers of new special offers to drive business into the reservations team
  • Prepare and arrange travel documentation
  • Review customer feedback and take appropriate action, seeking guidance where needed

Requirements

  • Experience of working within the travel industry in a sales or customer service role
  • Confident communicator with exceptional customer service skills
  • Ability to manage and prioritise multiple tasks in a fast-paced environment
  • Proactive approach with a positive, team-focused attitude
  • Accuracy-driven with a commitment to maintaining high professional standards

Nice to have

  • Experience using Amadeus or similar GDS
  • Candidates with experience working as cabin crew or for a cruise line would also be considered

What we offer

  • Quarterly bonuses
  • Hybrid working available after probation (one day per week from home)
  • Supportive, collaborative team environment within a luxury travel brand
  • Amazing Fam trips
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