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The Woodhouse Day Spa - Buffalo Logo The Woodhouse Day Spa - Buffalo · Hospitality and Tourism

Luxury Spa Hospitality Team Member

United States, Franklin 17.00 - 19.00 USD / Hour · Job Posted January 04, 2026
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Job Description

Join Our Front Desk Hospitality Team at Woodhouse Spa Franklin. Luxury Spa. Exceptional Service. Wellness that Lasts. At Woodhouse Spa Franklin, we’re passionate about delivering transformative spa experiences in an environment that feels both luxurious and welcoming. We’re searching for a Spa Concierge who embodies warmth, professionalism, and a natural flair for guest service. About the Role: As a Spa Concierge, you’ll be the first and lasting impression for our guests—greeting each one with warmth, managing seamless appointment scheduling, and creating a peaceful flow from arrival to departure. You’ll be part of a collaborative team dedicated to five-star service, wellness, and hospitality excellence.

Job Responsibility

  • Welcome guests and ensure a smooth, relaxing check-in and check-out experience
  • Manage appointment scheduling using spa software
  • Upsell retail products and wellness packages with confidence and care
  • Maintain a calm, clean, and well-orchestrated front desk environment
  • Provide knowledgeable, personalized recommendations for treatments and therapists
  • Collaborate with service providers to coordinate daily bookings and guest flow
  • Support spa events and brand promotions

Requirements

  • 1+ year experience in a luxury spa, salon, or hospitality setting
  • Confident with scheduling and POS systems
  • Friendly, polished, and proactive with guests and team members
  • Enthusiastic about wellness, beauty, and delivering exceptional service
  • Weekend availability and a flexible, team-oriented attitude
  • Professional appearance and communication style

What we offer

  • Employee discounts
  • Flexible schedule
  • Paid time off
  • Training & development
  • Wellness resources
  • Free food & snacks
  • Free uniforms
  • Paid CE and/or Licensure
  • Sign-On Bonus
  • Recognition Program
  • Team Building
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