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Join Our Front Desk Hospitality Team at Woodhouse Spa Franklin. Luxury Spa. Exceptional Service. Wellness that Lasts. At Woodhouse Spa Franklin, we’re passionate about delivering transformative spa experiences in an environment that feels both luxurious and welcoming. We’re searching for a Spa Concierge who embodies warmth, professionalism, and a natural flair for guest service. About the Role: As a Spa Concierge, you’ll be the first and lasting impression for our guests—greeting each one with warmth, managing seamless appointment scheduling, and creating a peaceful flow from arrival to departure. You’ll be part of a collaborative team dedicated to five-star service, wellness, and hospitality excellence.
Job Responsibility:
Welcome guests and ensure a smooth, relaxing check-in and check-out experience
Manage appointment scheduling using spa software
Upsell retail products and wellness packages with confidence and care
Maintain a calm, clean, and well-orchestrated front desk environment
Provide knowledgeable, personalized recommendations for treatments and therapists
Collaborate with service providers to coordinate daily bookings and guest flow
Support spa events and brand promotions
Requirements:
1+ year experience in a luxury spa, salon, or hospitality setting
Confident with scheduling and POS systems
Friendly, polished, and proactive with guests and team members
Enthusiastic about wellness, beauty, and delivering exceptional service
Weekend availability and a flexible, team-oriented attitude