Luxury Spa Hospitality Concierge Job at The Woodhouse Day Spa

Luxury Spa Hospitality Team Member

Join Our Front Desk Hospitality Team at Woodhouse Spa Franklin. Luxury Spa. Exce...

Location

United States , Franklin

Salary:

17.00 - 19.00 USD / Hour

The Woodhouse Day Spa - Buffalo

Expiration Date

Until further notice

Requirements

1+ year experience in a luxury spa, salon, or hospitality setting
Confident with scheduling and POS systems
Friendly, polished, and proactive with guests and team members
Enthusiastic about wellness, beauty, and delivering exceptional service
Weekend availability and a flexible, team-oriented attitude
Professional appearance and communication style

Job Responsibility

Welcome guests and ensure a smooth, relaxing check-in and check-out experience
Manage appointment scheduling using spa software
Upsell retail products and wellness packages with confidence and care
Maintain a calm, clean, and well-orchestrated front desk environment
Provide knowledgeable, personalized recommendations for treatments and therapists
Collaborate with service providers to coordinate daily bookings and guest flow
Support spa events and brand promotions

What we offer

Employee discounts
Flexible schedule
Paid time off
Training & development
Wellness resources
Free food & snacks
Free uniforms
Paid CE and/or Licensure
Sign-On Bonus
Recognition Program

Fulltime

Luxury Spa Concierge

Join the Front Desk Dream Team at Woodhouse Spa – Mount Pleasant! Where luxury m...

Location

United States , Charleston

Salary:

16.00 - 19.00 USD / Hour

The Woodhouse Day Spa - Buffalo

Expiration Date

Until further notice

Requirements

Customer service, hospitality, or front desk/retail experience
Knowledge of or passion for luxury spa services
Thrives in a team-centered environment
Maintains a polished, professional appearance
Tech-savvy and comfortable with scheduling or POS software

What we offer

Employee discounts
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
Wellness resources
Free food & snacks
Free uniforms
Guaranteed hours
Sales commissions and bonus opportunities

Fulltime

New

Spa Concierge

This role is responsible for the experience at the reception desk of the Spa and...

Location

United States of America , Vail, Colorado

Salary:

25.58 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum 1+ years in guest/customer service role, luxury spa experience preferred
Passion for spa, wellness, and holistic modalities
Strong guest service experience and the ability to work well and maintain organization in a fast-paced environment
Requires knowledge of the ability to operate computer equipment and Microsoft applications
Fluency in English is required for this location
This job requires applicants to have current work authorization in the in the United States

Job Responsibility

Responsible for managing the spa reception desk by greeting guests, answering phone calls, scheduling appointments, managing the spa appointment schedule and checking out guests when they depart
Respond to all guest needs and special requests either in person or via phone and add personal recommendations where appropriate
Utilize Point of Sales System to accurately charge the guest for services and items
Recommends retail products to guests and assists Spa Attendants with other duties as needed

What we offer

Winter Season Lifestyle Benefit
Merchant Pass and Eco Passes Available
401k participation with company matching program
Competitive Benefits: Medical, Dental and Life Insurance
Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide
Employee Cafeteria available for meals
Complimentary dry cleaning of uniforms

Fulltime

Guest Experience Coordinator

At Four Seasons Hotel and Residences Fort Lauderdale, we believe luxury is defin...

Location

United States of America , Fort Lauderdale

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

At least 2–4 years of luxury hospitality, guest relations, concierge, or front‑office experience, preferably in a luxury hotel or resort
Excellent personal presentation and interpersonal skills
Extensive knowledge of luxury service standards and personalized service delivery
Strong time management skills: ability to multi‑task, set priorities, and adjust to changing conditions. Comfortable working in a fast‑paced environment
Ability to operate all computer equipment necessary to perform the job
knowledge of Opera PMS preferred/is a plus
Excellent communication and interpersonal skills
ability to communicate clearly with colleagues and guests and collaborate across departments
Ability to lift, carry, and move up to 30–50 lbs. when handling amenities, packages, or luggage
US work authorization is required

Job Responsibility

Create Anticipation — Pre‑Arrival Excellence: Serve as the primary point of contact before arrival, delivering warm, polished communication that sets the tone for an exceptional stay
Curate guest preferences and coordinate special requests with precision—celebrations, housekeeping rhythms, bedding needs, and more
Ensure all operational teams are fully prepared with complete guest information for a seamless arrival
Build genuine connection and excitement as the welcoming host even before guests step foot on property
Elevate the Experience — On‑Property Guest Engagement: Be the go‑to expert for spontaneous guest needs, personalized recommendations, and destination guidance
Plan and organize guest agendas, coordinate transportation, and assist with concierge‑level services
Partner fluidly across Front Desk, Concierge, Housekeeping, F&B, Spa, Pool & Beach, and Residences to deliver flawlessly coordinated experiences
Escort guests through property spaces, offering orientation, comfort, and authentic hospitality
Champion team‑wide guest recognition to ensure warmth and consistency in every interaction
Support accurate, timely billing and maintain guest trust throughout their stay

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Dual Spa Attendant & Concierge

Spa Attendants and Concierges provide the highest level of customer service to e...

Location

United States of America , Calistoga, California

Salary:

23.17 - 24.76 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

High School education or equivalent experience
CPR, First Aid Certified preferred
At least six months experience in a Luxury hospitality environment
Previous experience within Housekeeping or Spa industry preferred
Knowledge of Napa Valley and surrounding areas, highly desirable, however not required
Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts
Ability to multi-task in a high volume and demanding environment
Strong problem-solving skills, ability to handle difficult situations and guests
Reading, writing and oral proficiency in the English language
Outgoing personality and at ease with customers

Job Responsibility

Set-up and maintain Spa and Fitness areas including refreshments
Handle all guest interactions with the highest level of hospitality and professionalism
accommodate special requests whenever possible
assist customers in all inquiries in connection with Spa and Fitness services
Guide guests to their appointments as they relate to Spa and Fitness offerings
Ensure an adequate supply of all guest supplies and amenities throughout the Spa and Fitness areas in order to maintain immaculate presentation of these items
Maintain clean work areas in Spa Dispensary, Staff Room, and Spa Reception
Enforce Spa and Fitness rules and regulations for all adult and junior guests
Appropriately utilize reservation systems, maintenance records, and Guest Experience database as vehicles of communication to ensure guest satisfaction with all services provided in the Spa and Fitness areas
Ensure compliance of daily, and opening/closing checklists by walking and ensuring all Spa and Fitness areas are well maintained, stocked, and cleaned to ensure high quality presentation and repair of all equipment

What we offer

Competitive Salary & Benefits
Cigna medical and dental benefit options
8 weeks of New Parental Leave Pay after one year of employment
Excellent Training and Development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
401k Retirement Plans

Fulltime

Front Desk Luxury Spa Concierge

Front Desk Spa Concierge at Woodhouse Spa - Nashville (Midtown) TN. Voted Best o...

Location

United States , Nashville

Salary:

17.00 USD / Hour

The Woodhouse Day Spa - Buffalo

Expiration Date

Until further notice

Requirements

1 year of front desk or customer service experience – at a spa, restaurant or hotel is preferred
Experience using a scheduling spa software is preferred
Ability to work weekends - 1 Weekend day shift required of all Employees
Be flexible to accommodate and support schedule needs for Front Desk Team & Woodhouse Customer Service Standards
Possess strong professional communication and excellent customer service skills
Must be able to multi-task in a fast paced environment
Must have the ability to stand for long lengths of time
Positive attitude is required
High school or equivalent
Hospitality: 1 year preferred, not required

Job Responsibility

Open or close the spa depending on your shift schedule
Check-in each guest for their service and assist at check-out after their service has concluded
Answer our multi-line phone system -Schedule services for guests using our MEEVO software system
Retail products and Series
Confirm appointments and help prepare therapists for service day
Pre-book our guests at check-out for future services
Provide amenities to guests when needed
Provide 5 Star Customer Service
Ensure and maintain spa cleanliness and presentation at all times
Ensure Sanitation Standards are met and exceeded in Spa

What we offer

401(k) matching
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Paid time off
Vision insurance
401(k)
Opportunity for advancement
Health Benefits to include: Health Insurance, Dental & Vision for Full Time Employees

New

Digital Concierge

The Digital Concierge serves as the virtual front line of guest engagement, deli...

Location

Italy , Venezia

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in guest services, reservations, concierge, or customer support, preferably in luxury hospitality
Strong written communication skills with the ability to deliver warm, engaging, and polished messaging across digital platforms
High digital literacy: ability to navigate hotel systems, CRM platforms, mobile apps, and real‑time messaging tools with accuracy and agility
A genuine passion for service, with the desire to create memorable guest experiences through both technology and human connection
Strong organizational skills
ability to manage multiple chats, requests, and tasks simultaneously while maintaining exceptional accuracy
Deep understanding of guest needs and an anticipatory service mindset supported by excellent problem‑solving skills
Fluency in English and Italian
additional languages are an advantage
Flexibility to work shifts, weekends, and holidays as required

Job Responsibility

Manage guest inquiries and requests via email, live chat, and other Four Seasons digital platforms, ensuring prompt, accurate, and personalized responses
Serve as the primary point of contact for guests using the Four Seasons App, providing real‑time assistance with bookings, recommendations, and stay updates
Coordinate dining, spa, transportation, and activity reservations through digital systems, ensuring smooth scheduling and timely confirmations
Log all guest requests and preferences accurately into the resort’s digital systems to support personalization across departments
Provide tailored suggestions for on‑property experiences and local attractions, enhancing the overall guest journey through curated digital touchpoints
Support pre‑arrival engagement by assisting with room upgrades, upsells, and guest preference capture through messaging platforms
Collaborate closely with Concierge, Front Desk, Housekeeping, Spa, and F&B teams to ensure seamless execution of guest requests
Monitor guest feeling in real time and alert appropriate teams to service recovery needs or special opportunities for delight
Uphold Four Seasons standards of communication, tone, privacy, and etiquette across all digital interactions

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

New

Concierge

Respond to a wide variety of guest requests with the highest level of hospitalit...

Location

Japan , Tokyo

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

High school education or equivalent experience
1–2 years of experience in a luxury hospitality environment preferred
Strong interpersonal, communication, and relationship‑building skills
Ability to multitask and stay organized in a fast‑paced environment
Excellent problem‑solving and guest‑service mindset
Working knowledge of hotel systems (Opera, Microsoft Office, HotSos etc.)
Ability to operate office equipment (fax, scanner, copier, etc.)
Ability to read, write, and speak English and Japanese (other languages a plus)
Flexible schedule to meet operational demands
Candidates must possess legal authorization to work in Japan

Job Responsibility

Handle all guest interactions with professionalism, accommodating special requests whenever possible
Provide accurate information about hotel services, facilities, hours of operation, local attractions, directions, and events
Process incoming/outgoing packages, mail, messages, and faxes in a timely and accurate manner
Maintain up-to-date knowledge of restaurants, museums, theater, attractions, transportation, and city activities
build strong relationships with local vendors
Utilize Golden and internal systems to optimize guest recognition and satisfaction
Support problem resolution by gathering guest feedback and proactively addressing issues
Maintain harmonious working relationships and comply with Four Seasons’ conduct standards
Assist with any additional duties assigned by Chief Concierge or Director of Rooms
Seek opportunities to upsell room categories, spa, F&B, and hotel activities.

What we offer

Competitive salary and comprehensive benefits package
Excellent training and career development programs
Complimentary stays at other Four Seasons Hotels & Resorts
50% F&B discount at Four Seasons Hotels in Japan (except SÉZANNE)
Complimentary employee meals
Social insurance coverage
Defined contribution benefit
Annual health check
40 working hours per week, 10 days off per month (9 days in February).

Fulltime

Luxury Spa Hospitality Concierge

The Woodhouse Day Spa - Buffalo

Location:
United States , Charleston

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Requirements:

Additional Information:

Job Posted:
March 20, 2026

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