Luxury Spa Hospitality Concierge Job at The Woodhouse Day Spa

Front Desk Luxury Spa Concierge

Front Desk Spa Concierge at Woodhouse Spa - Nashville (Midtown) TN. Voted Best o...

Location

United States , Nashville

Salary:

17.00 USD / Hour

The Woodhouse Day Spa - Buffalo

Expiration Date

Until further notice

Requirements

1 year of front desk or customer service experience – at a spa, restaurant or hotel is preferred
Experience using a scheduling spa software is preferred
Ability to work weekends - 1 Weekend day shift required of all Employees
Be flexible to accommodate and support schedule needs for Front Desk Team & Woodhouse Customer Service Standards
Possess strong professional communication and excellent customer service skills
Must be able to multi-task in a fast paced environment
Must have the ability to stand for long lengths of time
Positive attitude is required
High school or equivalent
Hospitality: 1 year preferred, not required

Job Responsibility

Open or close the spa depending on your shift schedule
Check-in each guest for their service and assist at check-out after their service has concluded
Answer our multi-line phone system -Schedule services for guests using our MEEVO software system
Retail products and Series
Confirm appointments and help prepare therapists for service day
Pre-book our guests at check-out for future services
Provide amenities to guests when needed
Provide 5 Star Customer Service
Ensure and maintain spa cleanliness and presentation at all times
Ensure Sanitation Standards are met and exceeded in Spa

What we offer

401(k) matching
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Paid time off
Vision insurance
401(k)
Opportunity for advancement
Health Benefits to include: Health Insurance, Dental & Vision for Full Time Employees

Luxury Spa Concierge

Join the Front Desk Dream Team at Woodhouse Spa – Mount Pleasant! Where luxury m...

Location

United States , Charleston

Salary:

16.00 - 19.00 USD / Hour

The Woodhouse Day Spa - Buffalo

Expiration Date

Until further notice

Requirements

Customer service, hospitality, or front desk/retail experience
Knowledge of or passion for luxury spa services
Thrives in a team-centered environment
Maintains a polished, professional appearance
Tech-savvy and comfortable with scheduling or POS software

What we offer

Employee discounts
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
Wellness resources
Free food & snacks
Free uniforms
Guaranteed hours
Sales commissions and bonus opportunities

Fulltime

Luxury Spa Hospitality Team Member

Join Our Front Desk Hospitality Team at Woodhouse Spa Franklin. Luxury Spa. Exce...

Location

United States , Franklin

Salary:

17.00 - 19.00 USD / Hour

The Woodhouse Day Spa - Buffalo

Expiration Date

Until further notice

Requirements

1+ year experience in a luxury spa, salon, or hospitality setting
Confident with scheduling and POS systems
Friendly, polished, and proactive with guests and team members
Enthusiastic about wellness, beauty, and delivering exceptional service
Weekend availability and a flexible, team-oriented attitude
Professional appearance and communication style

Job Responsibility

Welcome guests and ensure a smooth, relaxing check-in and check-out experience
Manage appointment scheduling using spa software
Upsell retail products and wellness packages with confidence and care
Maintain a calm, clean, and well-orchestrated front desk environment
Provide knowledgeable, personalized recommendations for treatments and therapists
Collaborate with service providers to coordinate daily bookings and guest flow
Support spa events and brand promotions

What we offer

Employee discounts
Flexible schedule
Paid time off
Training & development
Wellness resources
Free food & snacks
Free uniforms
Paid CE and/or Licensure
Sign-On Bonus
Recognition Program

Fulltime

Spa Concierge

This role is responsible for the experience at the reception desk of the Spa and...

Location

United States of America , Vail, Colorado

Salary:

25.58 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum 1+ years in guest/customer service role, luxury spa experience preferred
Passion for spa, wellness, and holistic modalities
Strong guest service experience and the ability to work well and maintain organization in a fast-paced environment
Requires knowledge of the ability to operate computer equipment and Microsoft applications
Fluency in English is required for this location
This job requires applicants to have current work authorization in the in the United States

Job Responsibility

Responsible for managing the spa reception desk by greeting guests, answering phone calls, scheduling appointments, managing the spa appointment schedule and checking out guests when they depart
Respond to all guest needs and special requests either in person or via phone and add personal recommendations where appropriate
Utilize Point of Sales System to accurately charge the guest for services and items
Recommends retail products to guests and assists Spa Attendants with other duties as needed

What we offer

Winter Season Lifestyle Benefit
Merchant Pass and Eco Passes Available
401k participation with company matching program
Competitive Benefits: Medical, Dental and Life Insurance
Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide
Employee Cafeteria available for meals
Complimentary dry cleaning of uniforms

Fulltime

Spa Concierge

Want to work at America’s BEST day spa? Ready to do what you love? Ready to make...

Location

United States , Broomfield

Salary:

18.00 - 21.00 USD / Hour

The Woodhouse Day Spa - Buffalo

Expiration Date

Until further notice

Requirements

Highly knowledgeable about the surrounding area & lives within 20 minutes or less from location
Excellent customer service skills with a friendly and warm demeanor
Strong verbal and written communication skills and ability to multitask
Ability and willingness to work flexible hours including weekends, holidays, and late nights
Ability to work on feet for 6-8 hours
Must be able to lift/push/reach for/carry 25+ pounds occasionally
High school diploma or equivalent experience
Experience with luxury service preferred

Job Responsibility

Provides personal attention from the time the guest walks though the door
Educates the guest on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities, and helping them to have a seamless experience
Answers the phone with a smile each and every time
Is the brand ambassador, making sure the guest enters a clean, safe place with just the right lighting, music and scent to ensure that memorable experience
Remembers the small things that make The Woodhouse special--the guest’s favorite drink, the warm inviting neck wrap, personal details such as birthdays and anniversaries
Serves as back up for the leadership team, when they are busy taking care the “big stuff”, you always make sure things are running smoothly

What we offer

Employee discounts
Flexible schedule
Free food & snacks
Free uniforms
Training & development
Wellness resources
Competitive Pay and Incentive programs
Generous discounts and opportunities to enjoy services and products
“The Woodhouse Way” paid training program
Working in a new state of the art facility

Parttime

Dual Spa Attendant & Concierge

Spa Attendants and Concierges provide the highest level of customer service to e...

Location

United States of America , Calistoga, California

Salary:

23.17 - 24.76 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

High School education or equivalent experience
CPR, First Aid Certified preferred
At least six months experience in a Luxury hospitality environment
Previous experience within Housekeeping or Spa industry preferred
Knowledge of Napa Valley and surrounding areas, highly desirable, however not required
Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts
Ability to multi-task in a high volume and demanding environment
Strong problem-solving skills, ability to handle difficult situations and guests
Reading, writing and oral proficiency in the English language
Outgoing personality and at ease with customers

Job Responsibility

Set-up and maintain Spa and Fitness areas including refreshments
Handle all guest interactions with the highest level of hospitality and professionalism
accommodate special requests whenever possible
assist customers in all inquiries in connection with Spa and Fitness services
Guide guests to their appointments as they relate to Spa and Fitness offerings
Ensure an adequate supply of all guest supplies and amenities throughout the Spa and Fitness areas in order to maintain immaculate presentation of these items
Maintain clean work areas in Spa Dispensary, Staff Room, and Spa Reception
Enforce Spa and Fitness rules and regulations for all adult and junior guests
Appropriately utilize reservation systems, maintenance records, and Guest Experience database as vehicles of communication to ensure guest satisfaction with all services provided in the Spa and Fitness areas
Ensure compliance of daily, and opening/closing checklists by walking and ensuring all Spa and Fitness areas are well maintained, stocked, and cleaned to ensure high quality presentation and repair of all equipment

What we offer

Competitive Salary & Benefits
Cigna medical and dental benefit options
8 weeks of New Parental Leave Pay after one year of employment
Excellent Training and Development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
401k Retirement Plans

Fulltime

Reservations Agent

Location

United States of America , Chicago

Salary:

25.43 - 26.93 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Exceptional communication skills and command of English language
Additional language preferred but not required
Completion of Post-Secondary Education in Hospitality or related field
Previous experience in Reservations and/or Front Office managing a high call volume
Strong Customer Service, Multi-tasking, and Communication Skills
Knowledge of Opera Property Management System and ability to operate other various electronic systems
Service Passion for Luxury Hospitality
Requires attention to detail and problem solving skills
Candidates must have valid work authorization for the U.S.

Job Responsibility

Booking Room, Spa and Restaurant reservations via phone, email requests, and guest in-house requests
Providing general information about the hotel and assisting callers
Responding to emergencies by connecting the appropriate individuals by phone or radio
Acting as the friendly and courteous voice of the operator
Being an authority on all restaurant food menus, alternative cuisine and all beverage lists
Overseeing the entire sequence of service ensuring guest room accommodations, spa appointments and restaurant reservations are correctly processed and carried out within stated delivery time according to Four Seasons Standards
Offering professional and friendly service while multitasking, problem solving, and ensuring all guest's needs are met
Being a willing team player, comfortable with computer systems as well as communicating over the telephone
Maintaining excellent personal presentation and interpersonal skills and maintaining a clear and pleasant voice along with a positive attitude
Listening to guest complaints and handling those complaints graciously while actively and creatively finding solutions

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Front Office Manager

To clearly define the duties, responsibilities, expectations, and standards requ...

Location

Tanzania , Arusha

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Diploma or Degree in Hospitality Management or related field
Minimum 3–5 years' experience in a front office leadership role
Experience in a luxury hotel or resort preferred
Strong knowledge of property management systems (PMS)

Job Responsibility

Manage daily front office operations including reception, reservations, concierge, and guest services
Ensure smooth, efficient, and personalized check-in and check-out experiences
Lead, train, and motivate the front office team to deliver exceptional luxury service
Welcome and manage VIP guests, special requests, and individual guest preferences
Handle guest feedback, concerns, and service recovery with professionalism and care
Coordinate closely with housekeeping, spa, and food & beverage teams to ensure seamless operations
Monitor room availability, allocations, and upgrades to optimize guest satisfaction and revenue
Ensure accuracy in billing, reservations, and reporting systems
Maintain impeccable grooming, presentation, and professionalism across the team
Build and maintain strong relationships with repeat and VIP guests

Fulltime

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Luxury Spa Hospitality Concierge

Job Description

Requirements

What we offer

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