Luxury Services Associate

Provide personalized service to global customers, supporting complex reservations including adhering to loyalty program requirements, resort and luxury service standards, and customer care through various channels including voice, email, and chat for a portfolio of Marriott’s luxury and resort brands. Create an effortless experience by leading the conversation, anticipating guest needs, and answering questions about property facilities, services, and room accommodations, focused on converting the contact into sales. Provide customers with recommendations for ancillary services and packages to enhance their experience and drive incremental revenue to the company. Utilize proactive selling techniques and handle multifaceted requests through knowledge and service requirements for these brands and properties. Identify guest reservation needs, follow sales techniques to maximize revenue, and ensure compliance with policies and procedures for special booking rules and requests, loyalty, and case management. Show genuine care and concern for the guest and provide thoughtful and anticipatory service in effort to build customer trust and brand loyalty.