Luxury Retail Assistant

• High level of attention to detail and validation of customer identity prior to handover of goods at collection point
• Provide high level of front-line customer service to customers and clients alike
• Liaise with all 'off-airport' clients with regards to the receiving and processing of duty free and GST zero-rated goods and any other related business-related queries they may have
• Ensure all deliveries from carriers are receipted into storage correctly and any issues with deliveries raised immediately with the retailers
• Liaise with customers, team leader and retailers to support the Collection Point Team Leader in the handling of Duty Free and Tax-Free goods, claims, returns and any other daily operational activities
• Ensure all company policies and procedures are followed including international airside access requirements and admin tasks

• Minimum 1 year retail experience or similar
• A bubbly personality that thrives in a fast-paced customer centric environment
• Pride in providing excellent customer service and adding to a great customer experience
• Ability to lift approximately 15kgs
• Computer savvy
• Flexible availability on either Weekdays or Weekends, a possible early start e.g. 5am

Bilingual abilities desired but not mandatory e.g. Mandarin Speaker