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As a Luxury Resort Safety & Security Agent at Dorado Beach, a Ritz-Carlton Reserve property, you will patrol the property, respond to safety incidents, ensure the safety of guests and employees, and exemplify the Gold Standards of Ritz-Carlton. Responsibilities include monitoring alarm systems, assisting during emergencies, and maintaining a professional and welcoming demeanor.
Job Responsibility:
Patrol property
assist guests with room access
monitor alarm systems and safety equipment
respond to accidents and provide first aid/CPR
assist guests/employees in emergencies
defuse disturbances
report and document security incidents
investigate and gather evidence
escort unwelcome individuals
maintain confidentiality
ensure compliance with policies and procedures
maintain professionalism and cleanliness
inspect tools and equipment
assist individuals with disabilities
provide quality customer service.
Requirements:
Patrol all areas of the property
assist guests with room access
monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
lock property entrances when required
conduct daily physical hazard inspections
respond to accidents, contact EMS or administer first aid/CPR as required
assist guests/employees during emergency situations
notify appropriate individuals in the event of accidents, attacks, or other incidents
defuse guest/employee disturbances
call for outside assistance if necessary
complete incident reports to document all Security/Loss Prevention related incidents
handle interruptions and complaints
resolve safety hazard situations
escort unwelcome persons from the property
report to scenes of vehicle accidents/thefts
complete a Loss Prevention shift summary/daily activity report
maintain confidentiality of Security/Loss Prevention reports
conduct investigations and gather evidence
conduct interviews with relevant parties
follow company policies and procedures
report accidents, injuries, and unsafe work conditions to manager
complete safety training and certifications
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
prepare and review written documents accurately and completely
develop and maintain positive working relationships with others
read and visually verify information in a variety of formats
visually inspect tools, equipment, or machines
stand, sit, or walk for extended periods of time
move, lift, carry, push, pull objects weighing up to 50 pounds
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