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We are looking for a Receptionist for a top luxury jewel at their NYC Flagship location! The Receptionist plays an important part in the client's first impression of the Maison and is the first point of contact. This role will assist in delivering the luxury experience, providing outstanding customer service and conveying passion for the brand during every interaction.
Job Responsibility
Greet customers in a timely, professional and engaging manner
Direct everyone who enters the boutique to the appropriate person
Handle inbound calls
Provide written responses to customers' inquiries via Email and Chat
Handle a wide variety of customer inquiries, such as hours of operations and questions about the repair process
Requirements
Bachelor's degree is preferred, in a Fashion, Retail or related field and/or one year working in retail/contact center/customer service environment
Knowledge and enthusiasm for luxury fashion/retail