Luxury Experiences Manager Job at Solomon Page (New York)

Job Description

We are looking for a top Luxury Experience Manager for a top media company at their NY offices! We are seeking a poised, member-centric Experiences Manager to drive the strategic evolution of our membership program. This role sits at the intersection of client service, sales, partner relations, and program execution, and is critical to ensuring the seamless delivery and continued strategic growth of the brand's membership program. The ideal candidate has a strong background in luxury membership, high-touch client services, or premium sales environments, and is comfortable operating with a high degree of ownership and accountability. We are looking for a proactive, solutions-oriented individual who can independently manage both strategic priorities and day-to-day execution, while delivering an exceptional experience to our global membership base. Experience working with international teams, premium clients, and a willingness to travel are essential.

Job Responsibility

Own and manage a portfolio of the brand's members, delivering exceptional, responsive, and highly personalized service
Build and maintain strong relationships with members, prospective clients, and key industry stakeholders
Collaborate with internal and external partners to deliver exclusive, high-value access and experiences for members
Confidently represent brand in member-facing and partner-facing environments
Own and deliver against individual sales and renewal targets through proactive member management and relationship development
Support new member acquisition efforts, including outreach, proposal development, and conversion
Identify and action on opportunities to drive incremental revenue within the member base and through programming and partnerships
Contribute to the ongoing refinement of the brand's offering, ensuring it remains competitive and compelling within the global luxury landscape
Utilize an existing network of industry stakeholders to introduce and close high-value partnership opportunities
Uphold the brand's value proposition across all member interactions, programming, and communications
Demonstrate strong, independent decision-making when managing member requests or escalations
Oversee the delivery of programming and member experiences, partnering closely with Events & Marketing teams

Requirements

4–6 years of experience in luxury/VIC client services, premium membership, high-touch sales environments, with a proven track record of activating a robust network of industry partners and luxury stakeholders
Demonstrated ability to contribute to revenue growth through client management and sales
Proven ability to manage multiple complex workstreams with exceptional attention to detail and strong organizational skills
Comfortable operating independently, with strong decision-making skills and the ability to manage priorities with minimal oversight
Excellent written and verbal communication skills, with a polished and professional presence suited to clients
Strong interpersonal skills with the ability to navigate high-pressure situations with discretion and composure
Demonstrated success in driving alignment across cross-functional departments
Knowledge of luxury consumers across key international markets
A proactive, solutions-oriented mindset with the ability to pivot quickly in a fast-paced environment

What we offer

Medical
Dental
401(k)
Direct deposit
Commuter benefits

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Luxury Experiences Manager

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